Nina Phan

Nina Phan

Sales Associate chez Kirchhofer AG
Actuellement à Neuchâtel, Suisse

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Expérience

1 an et 5 mois

  • Sales Associate

    Kirchhofer AG - Interlaken, Suisse

    Retail
    juillet 2017 - décembre 2017 · 6 mois

    - Working with more than 100 Swiss Watch Brands and Luxury Leather Goods  - Applying Sales techniques in International Environment - In charge of assisting Russian speaking and Vietnamese Embassy customers - Be aware and provide the after-purchasing watch process: 3 different types of tax forms, deposits, warranties - Infrastructure management: stock checking, tax forms and warranties refilling and demand planning; display management of 2 luxury watch brands.

  • Butler

    InterContinental Danang Sun Peninsula Resort - Da Nang, Vietnam

    Autre
    avril 2016 - août 2016 · 5 mois

    - Attend to all guest requests in an efficient manner and communicate with the concerned departments in order to deliver satisfactory service - Ensure daily Club InterContinental guest arrivals & departures with luggage pick-up assistance, buggy car service and limousine arrangement - Proficient in all FO operations procedures: perfectly understand all reservation details and coordinate check in & check out procedures - Check and maintains the equipment and cleanliness of Club InterContinental Lounge, the office and pantries - Check daily Club InterContinental guest arrivals and ensure room ready be provided as early as possible - Set up and inspect rooms for the arriving guests according to guest history and ensuring all features in the room are working and cleanliness is exceptional - Research of the VIP’s profile and maintenance of the data - Arrange amenities according to guest profile, preferences or special requests (i.e. Birthdays, Anniversaries, honeymooners, children, etc.) - Take extra care and pay attention to guest’s details (guests habits and preference, delivering guests favorite tea or coffee with wake up call, etc.) - Be aware and provide any information to help with guests' scheduled plan - Record all guest daily related activities into butler reports

  • F&B Cross Training

    Arirang Korean Restaurant - Lausanne, Suisse

    Restauration service
    septembre 2015 - février 2016 · 6 mois

    Work as a part of a team that includes hosts, cashier and bar tender and kitchen assistant: - Responsible for taking reservations, welcoming guests to the restaurant, managing all the seats - Ensure timely delivery of all food & beverage items to customers - Keeping the working area clean and organized at all times - Ensuring the Cashier Sheets are accurate as well as noted, checked and signed by a the owner later on - Assisting the chef with the preparation of foods - Assisting in stock control, portion control and quality control

Éducation

  • Chinese Language and Cultural Program

    Guangdong University of Foreign Studies

    février 2019 - juin 2019

  • Bachelor of Arts (Honours) in International Hospitality & Design Management

    The University of Derby - Buxton, Royaume-Uni

    février 2018 - janvier 2019

  • Swiss Higher Diploma in International Hospitality & Design Management

    IHTTI School of Hotel Management [ SEG ] - Suisse

    février 2015 - janvier 2018

  • High School Degree with profound study of English

    High School 1297 - Moscou, Russie

    janvier 2008 - mai 2014

Langues

4 langues

  • Russe

    Bilingue ou langue natale

  • Vietnamien

    Bilingue ou langue natale

  • Anglais

    Compétence professionnelle complète

  • Chinois

    Compétence professionnelle limitée

Informations personnelles

Nationalités

  • Vietnamien

Date de naissance

January 20th 1996

Informations complémentaires

1 information partagée

  • Other skills

    Other skills

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