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À propos de moi
My name is Oleksandra. I am 22. By this age I have gotten more than 3 years of experience in hotels and luxury resorts in Egypt, Ukraine, Maldives and UAE. Working in the service sector has given me a strong knowledge in F&B, Sales and 5* hotel industry. I am very passionate about my role and do everything to fulfill my potential. I am always looking for the new ways to pump up my knowledge. I have a charming smile and I am very communicative and stress-resistant person. I can work in a multinational team as I am bringing with me the experience of working with 32 nationalities at the same time. I'm not perfect but I'm a fast learner and a great employee!
Expérience
8 ans et 4 mois
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Culinary Concierge
Ajman Hotel - Ajman, Émirats arabes unis
Conciergemai 2018 - Maintenant · 5 ans et 11 mois— Sell and promote F&B offerings, outlets and facilities. — Hold sales Blitz and Sales Calls on a regular basis — Collect as much feedback information on guests and VIP's by checking Google, Opera. Distributing this information within the hotel to all relevant departments by daily fact sheets and reports — Perform special projects and related duties as assigned by the Director of F&B —Making F&B promotions on a monthly basis to increase the revenue — Processing purchase orders and delivery notes. — Answering the telephone and dealing with incoming phone calls. — Making weekly reports based on F&B revenue and forecasts — Handling administrative requests —Organizing Private Beach Dinners, Birthday celebrations —Carrying out general office duties.
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Hostess
One&Only; Reethi Rah, Maldives - Malé, Maldives
Hôte/Hôtessenovembre 2016 - mars 2018 · 1 an et 5 mois— Awareness of all resort happenings, including guests in-house, arrivals and departures, as well as daily events — Upsell resort activities and special events to achieve the target — Make reservations over the phone and in person — Ensure that tables for special occasions are prepared according to the standard — Demonstrate excellent product knowledge of all food and beverage items offered by the resort — Collect the guest preferences and use it during the operation — Listen to guest’s complaints or concerns and resolve their issue in a timely manner
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Guest service agent
Ramada Encore Kiev - Kyiv, Ukraine
Relations clientoctobre 2015 - mai 2016 · 8 mois— Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information — Answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfill guest requirements — Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner — Assist guests with ground transportation, restaurant or entertainment reservations — Deal with irate guests and find ways to resolve issues to the guest's satisfaction — Communicate guest’s requests and complaints to the appropriate department
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Sales Agent
Lilly Land Resort&Spa - Hurghada, Égypte
Commercialjuin 2015 - octobre 2015 · 5 mois— Present, promote and sell services using solid arguments to existing and prospective customers — Ensure high levels of customer satisfaction through excellent sales service — Establish, develop and maintain positive business and customer relationships — Providing information about the product of the company using sales skills — Achieve agreed upon sales targets and outcomes within schedule
Éducation
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Bachelor
Kyiv National University of Trade and Economics - Kiev, Ukraine, 02000
septembre 2014 - mai 2018Banking and Finance
Langues
4 langues
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Russe
Bilingue ou langue natale
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Ukrainien
Bilingue ou langue natale
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Anglais
Compétence professionnelle complète
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Espagnol
Notions élémentaires
Informations personnelles
Nationalités
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Ukrainien
Compétences
17 compétences
- Able to deal with stress
- Able to prioritize
- Admin assist
- Data analysis
- Energetic and flexible
- Event organization skills
- Fast leaner
- F&B knowledge
- F&B sales
- Good at multitasking
- Great Up-selling Skills
- Handling VVIP & VIP GUEST
- Hospitality knowledge
- hotel sales
- Office administration
- Positive attitude
- Strong team work
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