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À propos de moi
I am an efficient and organized person who is able to multi task and deal with many different tasks at once. My communication skills are very good and I have always had dealings with all levels of people which does not phase me.
I work well under pressure and to tight deadlines. I have a cheerful and optimistic outlook to my work and enjoy working as part of a team as well as on my own initiative.
I have a strong work ethic and desire to succeed. I like to keep learning new skills which will benefit my company and enable me to do more in my role.
Currently, I am looking for a new challenging abroad position in Reception/Front Office Department with a reputable and exciting employer.
Expérience
5 ans et 6 mois
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Guest Services Agent
Viking River Cruises - Paris, France
Relations clientjuillet 2019 - Maintenant · 4 ans et 9 moiso To provide guests at all times with friendly, personalized front-desk service, including concierge services, 24 hours a day, maintaining high standards and consistency of outstanding customer service and monitoring of all Guest Services-related tasks. o Center "the heart” of information for all guests o Transaction of all on board sales o Operation of phone switchboard, cashless system and safety system o Full understanding of guest infotainment system and guarantee of its smooth operation o 24h Concierge Services o Organization and planning of embarkation / disembarkation o Preparation and execution of a smooth check-in and check-out o Read and update the logbook daily and take action accordingly o Check guest manifests and special request lists for all arriving guests o Ensure that all guest complaints received are either settled immediately or referred to the relative party for follow up. Guest to be promptly advised of all actions taken o Prepares the guest lists, party invitations, menus, and special notes from the ships management o Assist in guest medical disembarkations with support of the management o Coordination, confirmation and assistance with guests' departure arrangements and other travel connections (e.g. flight changes) o Organizing guest information documents (city maps / brochures / handouts) o Assistance with coordination and dispatching of shore excursions o Ability to effectively deal with internal & external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts o Achieve/succeed the KPI goals for the department as a guest services team o Strong motivation to achieve the company goals and objectives o Full knowledge about safety & security procedures, participations in all training concerning safety & security, fire prevention, evacuation exercises as required by the company o In the night shift: hourly fire, safety and security patrols.
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Hotel Receptionist
Suter Palace Boutique Hotel - Bucarest, Roumanie
Réceptionjanvier 2020 - mars 2020 · 3 moisSupervise accurate and efficient Reception operations including check in/out procedures Support Team Members in handling Guest requests and enquires to ensure a positive outcome Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments Ensure a consistent, high level of customer service. Carry out shift handovers and brief team members as required assist other departments, as necessary, and maintain good working relationships with hotel Team Members Supervise daily shift process ensuring all team members adhere to standard operating procedures. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service Crosscheck all billing instructions are correctly updated Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests Performs other duties as assigned, requested or deemed necessary by management Drive sales revenues and promote hotel services and facilities for up-selling opportunities Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
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Night Auditor (Receptionist) - River cruise ships
AT AnQor Ltd. - Bucarest, Roumanie
Réceptionjuin 2018 - octobre 2018 · 5 moisDay duties: Check-in and check-out procedures Making proper arrangements in terms of cabin assignments Responsible for clearance papers for arrival /departure to and from ports of call Customs declaration, embarking and disembarking of crew and passengers Upkeeping of crew and pax lists, muster lists Entering data of inventories settlements of the accounts of all outlets on board Follow-up on passengers’ requests handed to the front desk Dealing with and solving pax complaints providing guest services Information active cost controlling and maintaining budgets at the front desk Maintaining safety and quietness in guest and crew areas Night duties: Management of reception area at night (including ship security) Execution of all administrative duties according to company standards (daily / per cruise / monthly) Controlling of all guest checks and upkeep of the internal bookkeeping system Controlling and entering of guest checks into the system Preparation of Night Auditor report Correct handling of all Reception equipment Providing general administrative support for the Receptionist and Purser Complaint management Conduction of stock takes; inventory according to company procedures Preparation of opening and closing ships at start and end of season Assistance in other departments upon instruction from supervisors (if required) Performance according to company standards and HACCP rules Participation in loadings Correct storage of stock; establishing of par levels Active participation in onboard training programs
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Hotel Receptionist
Hotel Capitol - Bucarest, Roumanie
Réceptionfévrier 2018 - mai 2018 · 4 moisGreets guests upon arrival ensuring they feel expected and welcome. Ensure that the guest receives the accommodation he/she is expecting. Maintains an up to date knowledge of the hotel and local services and supplies to be able to respond to guest queries. Maintains an awareness of guest profiles through Hotel Management System -Pynbooking PMS Deals swiftly, efficiently and sensitively to guest complaints and ensures follow through. Process accounts from check-in through check-out, ensuring accurate posting of food and beverage and ancillary charges. Receives payments by cash, cheque, credit card or on-account, adhering to the company credit policy at all times. Accurately administers front desk clerical systems and procedures. Provided currency exchange service. Records all instances of refused business, with reason of refusal. Checks the reception is organised and operating in an efficient standard and checklists are completed and forwarded to Front Office Manager.
Éducation
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Hotel Receptionist
ICEP Hotel School - Bucarest, Roumanie
octobre 2017 - janvier 2018Front Office Hotel Receptionist Diploma
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History
University of Bucharest - Bucarest, Roumanie
septembre 1999 - juillet 2003History of culture and mentalities.
Langues
2 langues
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Anglais
Compétence professionnelle complète
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Allemand
Notions élémentaires
Informations personnelles
Nationalités
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Roumain
Date de naissance
November 29th 1979
Compétences
6 compétences
- Front office reception
- MXP
- resco
- Salto
- Solon
- Strong customer service
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