RADOUAN SABA

RADOUAN SABA

Front Office Supervisor chez Minor Hotel Group
Actuellement à Dubai, Émirats arabes unis

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Expérience

8 ans et 10 mois

  • Front Office Supervisor

    Minor Hotel Group - Dubai, Émirats arabes unis

    Réception
    octobre 2019 - Maintenant · 4 mois

    Pre-opening management

  • Front Desk Team Leader

    Al Ain Rotana - Al Ain, Émirats arabes unis

    Réception
    août 2018 - mars 2019 · 8 mois

  • Front Desk Agent

    Khalidiya Palace Rayhaan by Rotana- Abu Dhabi - Abou Dabi, Émirats arabes unis

    Réception
    octobre 2016 - septembre 2018 · 2 ans

    Performs all Front Desk related functions including but not limited to checking guests in / out, promoting company programs, maintaining guest records, cash. responsible for providing a high quality customer serviceexperience, as it pertains to checking in/out of hotel guests. ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.Also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

  • Front Desk Agent (Night Shift)

    Grand Regal Hotel - Doha - Doha, Qatar

    Réception
    décembre 2015 - septembre 2016 · 10 mois

    Performs pre-registration and registration duties for incoming guests at hotels. essentially check guests in and out, make room reservations and track and report room statuses and rates. Also be available to all guests who need to report a complaint or request a service.

  • Sales Executive

    Expressions FZC - Sharjah, Émirats arabes unis

    Ventes et marketing
    février 2015 - janvier 2016 · 1 an

    Listening to customer requirements and presenting appropriately to make a sale. Maintaining and developing relationships with existing customers in person and via telephone calls and emails. Calling to arrange meetings with potential customers to prospect for new business. Responding to incoming email and phone inquiries.Acting as a contact between a company and it’s existing and potential markets. Negotiating the terms of an agreement and closing sales. Gathering market and customer information. Rpresenting their company at trade exhibitions, events and demonstrations. Negotiating on price, costs, delivery and specifications with buyers and managers. Challenging any objections with a view to getting the customer to buy. Creating detailed proposal documents, often as part of a formal bidding process. Checking the quantities of goods on display and in stock. Reviewing my own sales performance, aiming to meet or exceed targets. Gaining a clear understanding of customers' businesses and requirements. Making accurate, rapid cost calculations and providing customers with quotations. Feeding future buying trends back to employers. Attending team meeting and sharing best practice with colleagues.

  • Front Desk Receptionist

    Bhish Hotel - Guelmim, Maroc

    Réception
    juillet 2013 - février 2015 · 1 an et 8 mois

    Answering visitors' enquiries about a company and it’s products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing. also perform bookkeeping or cashiering duties. serve coffee or tea to guests, and keep the lobby area tidy.

  • IT Help Desk Solution

    Dharmash Shop - Dubai, Émirats arabes unis

    Informatique
    décembre 2012 - juin 2013 · 7 mois

    Monitoring and maintaining the computer systems and networks within the organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues. Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.

  • IT Help Desk Solution

    Electro-Sude - Guelmim, Maroc

    Informatique
    octobre 2010 - décembre 2012 · 2 ans et 3 mois

    assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed. Check the customer's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner.

Éducation

  • Diploma

    OFPPT - Guelmim, Maroc

    septembre 2009 - août 2011

    2009-2011 ITSA ISNTIC (Guelmim) OFPPT Diploma: Technician Specialty: Accounting

  • Bachelor

    Bab Sahra - Guelmim, Maroc

    mars 2004 - juillet 2008

    High School attached bab sahra (Guelmim) ➢ 2008 Diploma : Bachelor Specialty: Modern Letter

Langues

3 langues

  • Arabe

    Bilingue ou langue natale

  • Français

    Compétence professionnelle complète

  • Anglais

    Compétence professionnelle complète

Informations personnelles

Nationalités

  • Marocain

Permis de travail

  • Émirats Arabes Unis

Date de naissance

November 24th 1988

Permis de conduire

Oui

Compétences

5 compétences

  • Front Office manager
  • Good team leader
  • Guest handling
  • Handling complaints
  • IT support
Connexions
Mohammad Tanweer akhtar
IT Support Engineer/Desktop Support Engineer chez diction tecnology
Suraj Tamang
IT Administrator chez Constance Hotels & Resorts
Lopez Nathalia
Paramedic chez aequo. Macif
Voir 6 connexions
Suivi
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Dubai, Émirats arabes unis
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