Linkedin Profile
https://www.linkedin.com/in/rahul-mamgain-49964117/
Working with in the hospitality & customer service industry for more than 17 years. Held various positions at some of the world renowned Resorts, Hotels & Palace. A Hotel Management graduate, having extensive experience in room operations. Up selling, cross selling, training, hiring, budgeting, action plans are some of my key skills.
20 ans et 3 mois
Responsible for successfully developing and executing all operational aspects of India's first branded luxury private residences operations. Strive to continually improve resident and associate satisfaction and provide with lifestyle living to every private residence owner. Ensures that standards and procedures are being followed. Lead specific teams while assisting with meeting or exceeding property goals.
Responsible for successfully executing all operations in the rooms area departments (including Front Office, Housekeeping & Laundry) and managing staff. Strive to continually improve guest and associate satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Lead specific teams while assisting with meeting or exceeding property goals.
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Concierge, Switchboard Operations, Guest Services/Front Desk, Airport meet & Greet services and Travel Desk/Car Fleet. As a department head, direct and work with managers and associates to successfully execute all front office operations, including guest arrival and departure procedures. Strive to continually improve guest and associate satisfaction and maximize the financial performance of the department.
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Concierge, Switchboard Operations, Guest Services/Front Desk, Airport meet & Greet services and Travel Desk/Car Fleet. As a department head, direct and work with managers and associates to successfully execute all front office operations, including guest arrival and departure procedures. Strive to continually improve guest and associate satisfaction and maximize the financial performance of the department.
To lead the Front Office department, in order to provide the highest level of comfort and hospitality to all guests. Achieve total guest satisfaction by providing service, which is the best in class, and maximize organizational profitability through effective utilization of all resources
To lead the Pre-opening, opening and post opening Front Office department operations, in order to provide the highest level of comfort and hospitality to all guests. Achieve total guest satisfaction by providing service, which is the best in class, and maximize organizational profitability through effective utilization of all resources
To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests during each shift. Act as representative of the General Manager of the hotel and provide the best in class services to all guests regardless of being a resident or non-resident.
To ensure smooth and efficient operations of Concierge and bell desk during shifts, prepare customized itinerary for resident guests and monitor hotel transport fleet. Liaise with hotel airport services team in order to provide flawless hospitality services to every hotel guest availing hotel transportation facility.
Handle daily front desk shift operations by facilitating guests during check in, check out and in stay at the hotel.
Completed Bachelors in Hotel & Tourism Management
3 Years Diploma in Hotel Management
2 langues
Anglais
Bilingue ou langue natale
Hindi
Bilingue ou langue natale
Nationalités
Indien
9 compétences
1 information partagée
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