Rahul Mamgain

Rahul Mamgain

Director Of Residences chez Four Seasons Hotels and Resorts
Actuellement à Bangalore, Inde

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À propos de moi

Working with in the hospitality & customer service industry for more than 17 years. Held various positions at some of the world renowned Resorts, Hotels & Palace. A Hotel Management graduate, having extensive experience in room operations. Up selling, cross selling, training, hiring, budgeting, action plans are some of my key skills.

Expérience

20 ans et 3 mois

  • Director Of Residences

    Four Seasons Hotels and Resorts - Bangalore, Inde

    Direction
    avril 2018 - Maintenant · 6 ans

    Responsible for successfully developing and executing all operational aspects of India's first branded luxury private residences operations. Strive to continually improve resident and associate satisfaction and provide with lifestyle living to every private residence owner. Ensures that standards and procedures are being followed. Lead specific teams while assisting with meeting or exceeding property goals.

  • Rooms Division Manager

    Marriott International - Bangalore, Inde

    Responsable Hébergement
    avril 2017 - mars 2018 · 1 an

    Responsible for successfully executing all operations in the rooms area departments (including Front Office, Housekeeping & Laundry) and managing staff. Strive to continually improve guest and associate satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Lead specific teams while assisting with meeting or exceeding property goals.

  • Front Office Manager

    Marriott International - Bangalore, Inde

    Responsable Hébergement
    mai 2015 - mars 2017 · 1 an et 11 mois

    Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Concierge, Switchboard Operations, Guest Services/Front Desk, Airport meet & Greet services and Travel Desk/Car Fleet. As a department head, direct and work with managers and associates to successfully execute all front office operations, including guest arrival and departure procedures. Strive to continually improve guest and associate satisfaction and maximize the financial performance of the department.

  • Front Office Manager

    The Leela Palaces Hotels and Resorts - Bangalore, Inde

    Responsable Hébergement
    janvier 2014 - mars 2015 · 1 an et 3 mois

    Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Concierge, Switchboard Operations, Guest Services/Front Desk, Airport meet & Greet services and Travel Desk/Car Fleet. As a department head, direct and work with managers and associates to successfully execute all front office operations, including guest arrival and departure procedures. Strive to continually improve guest and associate satisfaction and maximize the financial performance of the department.

  • Front Office Manager

    Vivanta by Taj Coral Reef Maldives - Panjim, Inde

    Responsable Hébergement
    octobre 2011 - décembre 2013 · 2 ans et 3 mois

    To lead the Front Office department, in order to provide the highest level of comfort and hospitality to all guests. Achieve total guest satisfaction by providing service, which is the best in class, and maximize organizational profitability through effective utilization of all resources

  • Front Office Manager

    Vivanta by Taj Coral Reef Maldives - Maldives

    Responsable Hébergement
    mai 2009 - septembre 2011 · 2 ans et 5 mois

    To lead the Pre-opening, opening and post opening Front Office department operations, in order to provide the highest level of comfort and hospitality to all guests. Achieve total guest satisfaction by providing service, which is the best in class, and maximize organizational profitability through effective utilization of all resources

  • Duty Manager

    Taj Palace Hotel - New Delhi, Inde

    Réception
    avril 2007 - avril 2009 · 2 ans et 1 mois

    To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests during each shift. Act as representative of the General Manager of the hotel and provide the best in class services to all guests regardless of being a resident or non-resident.

  • Assistant Manager

    Taj Palace Hotel - New Delhi, Inde

    Concierge
    avril 2005 - mars 2007 · 2 ans

    To ensure smooth and efficient operations of Concierge and bell desk during shifts, prepare customized itinerary for resident guests and monitor hotel transport fleet. Liaise with hotel airport services team in order to provide flawless hospitality services to every hotel guest availing hotel transportation facility.

  • Guest Services Officer

    Taj Palace Hotel - New Delhi, Inde

    Relations client
    janvier 2004 - mars 2005 · 1 an et 3 mois

    Handle daily front desk shift operations by facilitating guests during check in, check out and in stay at the hotel.

Éducation

  • B.Sc. Hotel Management

    Indira Gandhi National Open University (IGNOU) - School of Tourism and Hospitality

    janvier 2007 - juin 2007

    Completed Bachelors in Hotel & Tourism Management

  • Hotel Management

    Institute of Hotel Management Catering Technology & Nutrition - Gurdaspur, Inde

    avril 1999 - mars 2002

    3 Years Diploma in Hotel Management

Langues

2 langues

  • Anglais

    Bilingue ou langue natale

  • Hindi

    Bilingue ou langue natale

Informations personnelles

Nationalités

  • Indien

Compétences

9 compétences

  • Budgeting and Forecasting
  • Coaching and Mentoring
  • Employee Relation
  • Guest Relations
  • Guest satisfaction
  • Hotel Management
  • Performance appraisal
  • Team Management
  • Training

Informations complémentaires

1 information partagée

Connexions
Vaibbhav Chachad
Loss Prevention Executive chez JW Marriott Mumbai Sahar
Abhishek Sharma
Food and Beverage Captain chez Danat Hotels
Shashank Chand
Sales Manager chez Amritara Hotels and Resorts
Voir 25 connexions
Suivi
Rosewood Hotel Group Marriott International Mandarin Oriental
Autres membres
Aditya Talukder
Calcutta, Inde
Tej Gurung
Bangalore, Inde
Mohammad Sadiq
Udaipur, Inde
Raji Aljesry
Kuala Lumpur, Malaisie
Aniket Bhatt
Émirats arabes unis
Voir plus
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