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À propos de moi
having 6 years of Food and Beverage experience in a luxury international hotel brands 3 years of leadership experience within the Food and Beverage industry 2 International pre-opening hotel experiences Operational experience in Asia and Middle East.
6 ans et 11 mois
Assistant Restaurant Manager
melon restaurants - Hyderabad, IndeRestauration servicejanvier 2015 - Maintenant · 4 ans et 3 mois
Recruiting, Training and motivating staff • Doing regular stock takes and ordering necessary • Handling deliveries • Liaising with kitchen • Keeping up to date with licensing legalization with the authorities and taking overall legal • Enforcing Health and safety rules • Adhering to budget and increasing profits and managing cash flow • Dealing with Guest and their queries
Lobby Lounge Supervisor
Jumeirah Beach Hotel - Jumeirah Group - Dubai, Émirats arabes unisRestauration serviceseptembre 2013 - décembre 2014 · 1 an et 4 mois
Achieve company's Mission and Vision • Supervise effectiveness of workflow and sequence of service during service periods and provides constant hands-on support. • Supervise closely and monitors the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures. • Inform Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve. • Actively use the database of customer details / history to assist in guest recognition. • Advice the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs. • Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counseling of colleagues. • Responsible to assist management in the identification and recognition of any example of "excellence in service or teamwork". • Ensure guests live the "Ultimate Experience" • Ensuring all calls/emails are responded to and turn into a maximum call conversion. Flexible approach due to continues volume of business flow • Train all team members on existing and new products, as well as selling techniques and any other necessary trainings • To constantly review guest feedback, JD Power, Mystery Shopper results and plan and implement corrective action if needed to ensure guest satisfaction • Ensure that valuable employees will be developed for future positions to the benefit of the company • Conducts appraisals and feedback sessions • Keeps information flow between Staff and Management through notice boards, daily and weekly briefings/meetings
Fairmont the Palm Dubai - Dubai, Émirats arabes unisRestauration servicemai 2012 - septembre 2014 · 2 ans et 5 mois
Works in close cooperation with the Kitchen and Stewarding as well as the Order Takers to ensure a smooth running operation. • Attends regular training sessions with the assigned team in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up selling, etc. • To ensure that all operating standards are adhered to in order to achieve the level of service established in the Department Operations Manual • Maintaining regular contact and making sure the guest are comfortable • Maintained standards of quality for all dining areas • Deal with customer queries and complaints • Motivated the employees to obtain the better performance. • Built strong customer and client focus. • Managed cash register and monetary transactions correctly. • Performed opening and closing duties as required
International Institute of Hotel Management (IIHM) - Indejuillet 2003 - août 2006
- Back Office
- Excellent front of house
- Hospitality Management
- Inventory management
- Multi-outlet Operations
- Team Building