Ramprasad Bellamkonda

Ramprasad Bellamkonda

Assistant Restaurant Manager chez melon restaurants
Actuellement à Hyderabad, Inde
il y a plus de 6 mois

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À propos de moi

having 6 years of Food and Beverage experience in a luxury international hotel brands 3 years of leadership experience within the Food and Beverage industry 2 International pre-opening hotel experiences Operational experience in Asia and Middle East.

Expérience

6 ans et 11 mois

  • Assistant Restaurant Manager

    melon restaurants - Hyderabad, Inde

    Restauration service
    janvier 2015 - Maintenant · 4 ans et 3 mois

    Recruiting, Training and motivating staff • Doing regular stock takes and ordering necessary • Handling deliveries • Liaising with kitchen • Keeping up to date with licensing legalization with the authorities and taking overall legal • Enforcing Health and safety rules • Adhering to budget and increasing profits and managing cash flow • Dealing with Guest and their queries

  • Lobby Lounge Supervisor

    Jumeirah Beach Hotel - Jumeirah Group - Dubai, Émirats arabes unis

    Restauration service
    septembre 2013 - décembre 2014 · 1 an et 4 mois

    Achieve company's Mission and Vision • Supervise effectiveness of workflow and sequence of service during service periods and provides constant hands-on support. • Supervise closely and monitors the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures. • Inform Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve. • Actively use the database of customer details / history to assist in guest recognition. • Advice the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs. • Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counseling of colleagues. • Responsible to assist management in the identification and recognition of any example of "excellence in service or teamwork". • Ensure guests live the "Ultimate Experience" • Ensuring all calls/emails are responded to and turn into a maximum call conversion. Flexible approach due to continues volume of business flow • Train all team members on existing and new products, as well as selling techniques and any other necessary trainings • To constantly review guest feedback, JD Power, Mystery Shopper results and plan and implement corrective action if needed to ensure guest satisfaction • Ensure that valuable employees will be developed for future positions to the benefit of the company • Conducts appraisals and feedback sessions • Keeps information flow between Staff and Management through notice boards, daily and weekly briefings/meetings

  • Teal leader

    Fairmont the Palm Dubai - Dubai, Émirats arabes unis

    Restauration service
    mai 2012 - septembre 2014 · 2 ans et 5 mois

    Works in close cooperation with the Kitchen and Stewarding as well as the Order Takers to ensure a smooth running operation. • Attends regular training sessions with the assigned team in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up selling, etc. • To ensure that all operating standards are adhered to in order to achieve the level of service established in the Department Operations Manual • Maintaining regular contact and making sure the guest are comfortable • Maintained standards of quality for all dining areas • Deal with customer queries and complaints • Motivated the employees to obtain the better performance. • Built strong customer and client focus. • Managed cash register and monetary transactions correctly. • Performed opening and closing duties as required

Éducation

  • hotel management

    International Institute of Hotel Management (IIHM) - Inde

    juillet 2003 - août 2006

Langues

1 langue

  • Anglais

    Compétence professionnelle

Compétences

9 compétences

  • Back Office
  • Excellent front of house
  • Hospitality Management
  • Inventory management
  • Multi-outlet Operations
  • Safety
  • sanitory
  • Team Building
  • Trainings
Suivi
Ajman Hotel
Ajman, Émirats arabes unis
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