Rolano Nunez

Rolano Nunez

Shift Leader chez Hilton Hotels & Resorts
Actuellement à Scotland, Royaume-Uni

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À propos de moi

Passionate about delivering high levels of world-class customer service. Two years employed by Hilton Glasgow Grosvenor and appointed as a team leader, I am enthusiastic and willing to develop my current skills.
 
Strengths include a resilient attitude, particularly adaptable to different working situations, and being resourceful.

Expérience

3 ans et 1 mois

  • Shift Leader

    Hilton Hotels & Resorts - Scotland, Royaume-Uni

    Restauration service
    juillet 2017 - octobre 2018 · 1 an et 4 mois

    As a shift leader at Hilton Glasgow Grosvenor, I am responsible for supervising breakfast operations at the hotel restaurant to deliver luxury experience for guests. Commitment to excellence is important by complying with Hilton Hotels & Resorts brand standards. Delegation of tasks and team communication is met daily to ensure departmental targets are achieved. Other responsibilities include assisting other hotel departments wherever necessary and maintaining good working relationships.

  • Breakfast Attendant

    Hilton Hotels & Resorts - Scotland, Royaume-Uni

    Restauration service
    juin 2016 - octobre 2018 · 2 ans et 5 mois

    Delivering outstanding guest service is paramount with Hilton Hotels & Resorts which is met daily for successful hotel operations. Working on my own initiative and team members, we are trained to committing to high levels of customer service. In response to guest service, I am tasked with observing and asking guests about their needs & levels of satisfaction with the food and service. Guest are also provided with important information about attractions around the Glasgow area.

  • Food and Beverage Assistant

    Hilton Hotels & Resorts - Scotland, Royaume-Uni

    Événementiel
    octobre 2015 - octobre 2018 · 3 ans et 1 mois

    Working as part of a team this role has a strong focus on guest service. Providing excellent guest experience throughout events is crucial. Departmental targets are achieved by up-selling latest departmental incentives. As an (F&B) attendant I am responsible for welcoming guests and managing guest queries. Paramount responsibilities while at work include hotel security, fire regulations, and local licensing laws.

Éducation

  • University of Glasgow - Scotland, Royaume-Uni

    août 2010 - juillet 2014

Langues

2 langues

  • Anglais

    Bilingue ou langue natale

  • Tagalog

    Bilingue ou langue natale

Informations personnelles

Nationalités

  • Britannique

Compétences

13 compétences

  • Breakfast Buffet
  • Cash-handling
  • Coffee Making
  • Customer-service
  • Events and Banquet
  • Events assistant
  • Food and Beverage
  • Food service
  • Health & Safety
  • Host
  • Microsoft ofice
  • Telephone handling
  • Visual merchandise
Connexions
Siddharth Gupta
Guest Services Associate chez Hilton Hotels & Resorts
Stefanos Ktenavos
Waiter chez Grecotel Hotels & Resorts
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