Ryan Maurice

Ryan Maurice

Front of House Manager chez M.H Alshaya
Actuellement à Port Elizabeth, Afrique du Sud

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À propos de moi

Hospitality Management Graduate with a passion for service excellence and Training and Development, worked in numerous departments in restaurants, accommodation and administrative roles and is an adaptable, resilient and hard working individual, well traveled, educated and willing to learn and teach others, South African and Middle Eastern experience and is a great addition to any team.


8 ans et 5 mois

  • Front of House Manager

    M.H Alshaya - Doha, Qatar

    Restauration service
    juillet 2015 - septembre 2018 · 3 ans et 3 mois

    On boarding of new staff and managers as I was the first recruit for the openings of the new restaurants. Training and Development of New Staff members (FOH and BOH) staff compliment of approximately 400 FOH and 300 BOH for approximately 4 months before each opening. New Restaurant Openings (opened 3 new restaurants in Qatar) Daily opening of the restaurant, setup, financial, product testing, maintenance, Hygiene and Safety and tending to all maintenance and other requests when and if needed. HACCP and Safety Audits throughout the restaurant. Bakery Management and Inventory control Bar Management and Inventory control Overseeing the service of the bar, Bakery and floor. Scheduling of the Hosts and Bakery staff Occasional training of the new managers and new staff members after opening a new restaurant. Support Management at restaurants in Kuwait and Qatar when needed. Table touches, Customer service and Closing of the restaurant Ensuring the smooth running of the restaurant.

  • Training Executive

    Bateel International - Dubai, Émirats arabes unis

    Ressources humaines
    octobre 2013 - juin 2015 · 1 an et 9 mois

    Conducting on-boarding and orientation of all new new staff members Menu Training and SOP training Audits of the SOP within the training outcomes and updating as and when needed Map out annual training plans for management, HR, customer service and delivery services Design and implementation of training programs (outsourced and /in house) Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes) Market available training to employees and provide necessary information about sessions Conduct organization wide training needs assessment and identify skills or knowledge gaps that needed addressing Use known education principles and stay up-to-date on new training methods and techniques Design, prepare and order educational aids and materials Assess instructional effectiveness and determine the impact of training on employee skills and KPIs Gather feedback from trainers and trainees after each educational session Partner with internal stakeholders and liaise with experts regarding instructional design Maintain updated curriculum database and training records Host train-the-trainer sessions for internal subject matter experts Manage and maintain in-house training facilities and equipment Research and recommend new training methods

  • Senior Front of House Manager

    Doppio Zero Rosebank - Johannesburg, Afrique du Sud

    Restauration service
    avril 2011 - septembre 2013 · 2 ans et 6 mois

    Training and supervising staff Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines Overseeing stock levels Ordering stock Producing staff rotas Handling customer enquiries and complaints Taking reservations Greeting and advising customers Problem solving Preparing and presenting staffing/sales reports Keeping statistical and financial records Assessing and improving profitability Setting targets Handling administration and paperwork Liaising with customers, employees, suppliers, licensing authorities and sales representatives Making improvements to the running of the business and developing the restaurant Bakery Management Bar Management Full FOH Function

  • Training Executive

    Mugg and Bean c/o Famous Brands - Johannesburg, Afrique du Sud

    Ressources humaines
    mai 2010 - mars 2011 · 11 mois

    New Restaurant Openings Research suitable training material and design the Training Manual for the project. Conduct hands-on instruction and assessment of the students using the manual designed. Document, report on and assess each student’s ability to comprehend, perform and retain practical information and techniques Work one-on-one with students to ensure comprehension of lessons and information Onboarding and orientation of new staff, managers and HR staff Maintain existing relationships with chefs and organisations/ businesses for volunteer opportunities and fundraising and food donations Oversee the various ordering, set-up, and cleanup needed for lessons Maintain all administration of the programme’s budgeting, stock control, menus, training material and assessment of students theoretical and practical training Training needs analysis based on organizational requirements In house training, Hygiene and Safety Audits


  • Catering and Hospitality Management

    Port Elizabeth College - Port Elizabeth, Afrique du Sud

    janvier 2007 - novembre 2009


4 langues

  • Afrikaans

    Bilingue ou langue natale

  • Anglais

    Bilingue ou langue natale

  • Allemand

    Compétence professionnelle

  • Arabe

    Compétence professionnelle limitée

Informations personnelles


  • Sud-Africain


12 compétences

  • Bakery Management
  • Bar Management
  • Cooking skill
  • F&B Administration
  • F&B Services
  • Front desk management
  • Guest satisfaction
  • Inventory management
  • Money Handling
  • Rooms Division
  • Staff Scheduling
  • Training and Development
Hand Picked Hotels
Sevenoaks, Royaume-Uni
MSC Cruises
Genève, Suisse
The K Club
Lodgepark, Straffan, Irlande
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