Stefania Russo

Stefania Russo

Assistant Manager Front Office chez Hilton Milan
Actuellement à Milan, Italie

Rejoignez Hosco pour voir le profil de Stefania en entier. C'est gratuit !


En tant que membre Hosco, vous pourrez :
  • Soyez visible auprès de milliers d'entreprises de l'industrie hôtelière'
  • Rejoignez une communauté composée de 180'000+ étudiants et professionnels
  • Apprendre en continu grâce à de nouveaux articles et vidéos chaque semaine sur hosco.plus
Rejoignez-nous

Expérience

1 an et 7 mois

  • Front Office Manager

    Lario Hotels - Como, Italie

    Réception
    avril 2019 - Maintenant · 8 mois

  • Front Office Manager

    Lario Hotels - Como, Italie

    Réception
    avril 2019 - Maintenant · 8 mois

  • Assistant Manager Front Office

    Hilton Milan - Milan, Italie

    Autre
    mai 2018 - Maintenant · 1 an et 7 mois

    - Representing Hotel General Manager and Functional Managers of the Hotel during their absence and outside normal working hours - Maintaining regular checks of security and emergency procedures - Proactively communicating with guests, paying special attention to any concerns, complaints and recommendations. Registering guest comments and reporting them to Senior Management. Always working towards quick and appropriate resolutions of guests’ problems. - Being first point of contact for guest having issues or complains during their stay in the Hotel - Setting daily objectives with the monthly targets as well as with the possibilities for the particular day - Managing house inventory win an up selling attitude and in accordance with the reservations’ and Housekeeping statuses - Managing and coordinate the shifts according to daily tasks - Proactively communicating with team members from all departments, regarding the coordination of any guest preference, comments, services enhancement in a timely manner. - Train and mentor new receptionists and interns

Langues

2 langues

  • Italien

    Bilingue ou langue natale

  • Anglais

    Compétence professionnelle complète

Compétences

1 compétence

  • Leadership
Connexions
Habib Ur Rehman
Cultural Mediator chez Cooperativa Tempo Libero
Tito Di Benedetto
Hotel Manager presso DoubleTree by Hilton Trieste (pre-opening)
Suivi
INNSiDE by Melia
Milan, Italie
onefinestay
England, Royaume-Uni
Autres membres
MAGDA PALOMINO
Milan, Italie
Irene Galli
Milan, Italie
Marco Cennamo
Milan, Italie
Federico De feudis
England, Royaume-Uni
Lorenzo Biancu
Milan, Italie
Voir 183272 membres