Other skills
Other skills
Certified Hotel and Events Management professional with 8 years industry experience. Excellent aptitude for adopting work culture and result attaining work ethics. I maintain a high sense of responsibility, commitment and ability to learn, implement and execute in the work and management environment.
9 ans et 2 mois
Identified industry trends, changing investment themes, consumer buying behaviors, capital flows and translated this evidence into a more focused market segments and increased sales. Mitigated overhead costs by adapting work ethics, collaborating with vendors, clients, industry experts. Managed sales and marketing, including new product introductions, key account management features and systems to streamline work efforts. Capitalized and educated myself on industry forecasts to create niche avenues for increased business and service improvements promoting increased sales and an 87% more customer reach increase in 4 months.
Responsible for Platinum & Centurion card members to ensure 93% customer service quota by providing excellent problem-solving solutions, product knowledge and value for service. Operated on a vast scale of service provisions related to travel, dining, logistics, entertainment and all-round lifestyle needs at optimum customer service efficiency. Thrived in fast paced environment and provided concise product knowledge boosting customer association for special incentives, satisfaction and brand reliability.
Responsible for training new kitchen staff and all kitchen duties including -but not limited to- maintaining food consistency and presentation, ordering items through vendors, inventory and sales check and team schedules. Created end-to-end shift reports for handovers, strived to be incredibly flexible and adaptive during high demand shifts. Thrived at working under pressure and works well unsupervised.
Focused and trained a team of 12 for an outstanding dining experience by providing monthly performance reviews. Performed bookkeeping, bi-weekly stock take and monthly performance reviews, created safety and sanitation procedures based on HACCP guidelines. Created sale incentives to boost sales and ideas for new menu items.
Managed three restaurants’ outlets in the 78-room hotel, ensured profit margins were above quota, agreed costs were not exceeded. Set performance expectations, provided new system of constructive critique for management progress reporting and sales analysis. Managed a total of 9 service individuals with whom we could host up to 180 individuals for weddings or parties, seminars of 60-70 delegates, conference/meetings for 20 to 30 people as well as provided market incentives for many more weekly bookings.
Directed the company as service manager for the events and promotion organisation, accountable for staff service standards and inventory requirements.
Trained under Sous & Executive Chef’s, responsible for overseeing all food production & ensuring final product creation for service.
Trained as F&B server in two hotel chain restaurants under varying fine dining cuisine styles & gained positive interest for guest relations & server etiquette under Restaurant Management.
2 langues
Anglais
Bilingue ou langue natale
Français
Notions élémentaires
Nationalités
Zambien
Permis de travail
Canada
Zambie
Date de naissance
October 10th 1993
Permis de conduire
Oui
9 compétences
1 information partagée
Other skills
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