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À propos de moi
Proven Senior Manager, Strategic Initiatives | Helping Companies Translate Their Business Goals to Reality
A highly experienced multilingual Hospitality Management professional with an exceptional track record of initiating changes which have consistently improved service and revenues, including successful rejuvenation of underperforming operations. Experience is further enhanced by strong leadership skills and international experience.
Throughout my career, I have successfully managed a number of refurbishment, renovation and extension projects, maintaining customer loyalty throughout the period of disruption and ensuring that service standards remain world class. I have also acquired a reputation for my outstanding leadership capabilities, training and developing colleagues in all departments to enable them to become valued members of the team.
Specialties: Operational Excellence, Customer Service, Owner's Relations.
Expérience
1 an et 7 mois
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Operations Manager
Grand Midwest Hotel & hotel Apartments - Dubai, Émirats arabes unis
Responsable Hébergementnovembre 2015 - mai 2017 · 1 an et 7 mois• Fully responsible for all aspects of all departments. • Support and work with all Head of Departments in all aspects of running this hotel. • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. • Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/CM. • Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required. • Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc). • Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef. • Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter. • Inspecting all departments for SOP implementation. • Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture. • Monitor the co-ordination between all departments for smooth & efficient operations. • Assessing and reviewing customer satisfaction and service recovery process. • Identifying staff learning needs and assisting with development. • Providing timely and constructive feedback to all direct reports as and when required either formally or informally. • Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business. • Monitor closely the operation in order to maintain maximum revenue to the organization. • Responsible for the overall management of the operation of the hotel. • Available on call 24 hours a day to resolve any urgent problems or emergencies.
Éducation
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Bachelor Hotel management
High Institute of Specific Studies - Ägypten, Égypte
septembre 1999 - juillet 2003
Langues
3 langues
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Arabe
Bilingue ou langue natale
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Anglais
Compétence professionnelle complète
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Français
Compétence professionnelle
Informations personnelles
Nationalités
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Égyptien
Date de naissance
May 13th 1981
Compétences
14 compétences
- Budgeting
- Coaching
- Effective leadership and management.
- Excellent grooming
- Excellent time management skills
- Food and beverages
- Good communication
- Hiring
- Hotel Management
- hotel sales
- Operations Manager
- Rooms Division
- strong interpersonal skills
- team managment
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