Tony Ibrahim

Tony Ibrahim

Operations Manager chez Grand Midwest Hotel & hotel Apartments
Actuellement à Dubai, Émirats arabes unis

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À propos de moi

Proven Senior Manager, Strategic Initiatives | Helping Companies Translate Their Business Goals to Reality

A highly experienced multilingual Hospitality Management professional with an exceptional track record of initiating changes which have consistently improved service and revenues, including successful rejuvenation of underperforming operations. Experience is further enhanced by strong leadership skills and international experience.

Throughout my career, I have successfully managed a number of refurbishment, renovation and extension projects, maintaining customer loyalty throughout the period of disruption and ensuring that service standards remain world class. I have also acquired a reputation for my outstanding leadership capabilities, training and developing colleagues in all departments to enable them to become valued members of the team.

Specialties: Operational Excellence, Customer Service, Owner's Relations.

Expérience

1 an et 7 mois

  • Operations Manager

    Grand Midwest Hotel & hotel Apartments - Dubai, Émirats arabes unis

    Responsable Hébergement
    novembre 2015 - mai 2017 · 1 an et 7 mois

    • Fully responsible for all aspects of all departments. • Support and work with all Head of Departments in all aspects of running this hotel. • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. • Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/CM. • Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required. • Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc). • Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef. • Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter. • Inspecting all departments for SOP implementation. • Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture. • Monitor the co-ordination between all departments for smooth & efficient operations. • Assessing and reviewing customer satisfaction and service recovery process. • Identifying staff learning needs and assisting with development. • Providing timely and constructive feedback to all direct reports as and when required either formally or informally. • Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business. • Monitor closely the operation in order to maintain maximum revenue to the organization. • Responsible for the overall management of the operation of the hotel. • Available on call 24 hours a day to resolve any urgent problems or emergencies.

Éducation

  • Bachelor Hotel management

    High Institute of Specific Studies - Ägypten, Égypte

    septembre 1999 - juillet 2003

Langues

3 langues

  • Arabe

    Bilingue ou langue natale

  • Anglais

    Compétence professionnelle complète

  • Français

    Compétence professionnelle

Informations personnelles

Nationalités

  • Égyptien

Date de naissance

May 13th 1981

Compétences

14 compétences

  • Budgeting
  • Coaching
  • Effective leadership and management.
  • Excellent grooming
  • Excellent time management skills
  • Food and beverages
  • Good communication
  • Hiring
  • Hotel Management
  • hotel sales
  • Operations Manager
  • Rooms Division
  • strong interpersonal skills
  • team managment
Connexions
Adam Galbas
F&B Operations Manager chez Dubai Golf
Sabine Eckhardt
Quality Manager and Operations Leader chez St. Regis Hotels and Resorts
Rajmilan Poudel
Hosco Partner Ambassador chez hosco Ambassador Program
Voir 16 connexions
Suivi
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The St. Regis Downtown Dubai
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Abou Dabi, Émirats arabes unis
Autres membres
WAQAS AHMED
Dubai, Émirats arabes unis
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Mohamed Idam
Dubai, Émirats arabes unis
Haruna Mahama
Dubai, Émirats arabes unis
Farhan Arif
Dubai, Émirats arabes unis
Voir plus
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