Ubajaka Zita

Ubajaka Zita

Guest Relations Officer chez Radisson Lagos Ikeja
Actuellement à Lagos, Nigeria

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À propos de moi

As a graduate from Wavecrest College of Hospitality with an upper credit in Hospitality Management, I have undergone several internships with prestigious hotels such as Protea, Intercontinental, Oriental and Eko hotel. These placements have enabled me to develop not only specific hospitality experience but also valuable skills in the industry.
During these placements, I worked in different departments - kitchen, housekeeping, laundry, restaurant, reservation and reception. I took part in guest relations and tele-sales thereby utilising excellent communication skills. I also developed and maintained successful working relationships with both internal and external staff.
I have extensive internship experience in different hotel environments and service industry giving me varied skills and ability to work with many kinds of people. I believe I could fit easily into your team. I am a conscientious person who works hard and pays attention to details. I am flexible, quick to pick up new skills and eager to learn from others. I am also keen to work for a Company with a great reputation and high profile. I am looking forward to securing a position where I can bring immediate and strategic value as well as develop my current skill further. I have excellent references and would be delighted to discuss any possible vacancy with you at your convenience.

Expérience

10 ans et 5 mois

  • Guest Relations Officer

    Radisson Lagos Ikeja - Lagos, Nigeria

    Relations client
    août 2017 - Maintenant · 6 ans et 8 mois

    The acquisition and maintenance of Guests through the effective management and maintenance of a healthy detailed database. Create, load and update all Guest, Agency and Company profiles timely. Introduce and enroll over 100 guests into the Membership Rewards Programme monthly. Attach documentation to profiles and update daily from checked out folios. Check established data for accuracy and update as required. Attend to over 100 guest reviews on all Online Platforms. Actively involved with Customer Service in resolving issues for quality service. Manage preferences of high profile VIP GUEST. Manage Airline crew from Check in to Check out. Assist with reception and reservations when needed.

  • Restaurant Manager

    Kilimanjaro (Sundry Foods Ltd) - Lagos, Nigeria

    Restauration - Management
    février 2017 - août 2017 · 7 mois

    Managed daily operations of the restaurant. Handled customer complaints. Ensured quality of items received from suppliers. Ensured facility is properly maintained. Handled daily sales reconciliation.

  • Till Manager

    The Orchid Bistro - Ikeja, Nigeria

    Direction
    février 2016 - février 2017 · 1 an et 1 mois

    Managed daily transactions on the till. Ensured customer complaints are handled promptly. Received reservations via phone call or from walk in customers. Vet and sent out daily requisition and market list. Received and disbursed petty cash and give daily account of expenses. Communicated with vendors as at when to deliver items. Ensured prompt service delivery from the kitchen staff and waiters.

  • Receptionist

    Obudu Mountain Resort - Calabar, Nigeria

    Réception
    décembre 2014 - octobre 2015 · 11 mois

    Keyed in reservations from guests using the Brilliant Software. Check-in and check-out of guest. Updating guest account from check-in till check-out. Handled all guests’ complaints. Handled weekly Tele – sales and compiled reports using Microsoft Words.

  • Trainee

    Intercontinental Hotel - Lagos, Nigeria

    Restauration autre
    décembre 2013 - février 2014 · 3 mois

    Assisted in the pastry kitchen, Cold kitchen, African kitchen, Chinese kitchen and Italian ,kitchen. Served as a waiter in the Chinese and Ekaabo restaurants. Assisted the bartender in making cocktails, serving wine, tea and coffee.

  • Trainee

    Lagos Oriental Hotel - Lagos, Nigeria

    Autre
    novembre 2011 - novembre 2012 · 1 an et 1 mois

    During this period I was on 1year Industrial Training and worked in the Food & Beverage Service department as a waiter, Reservations,Reception,General Store,Pastry department, Housekeeping Department,Laundry and Banqueting.

Éducation

  • Post Graduate Diploma in Customer Relationship Management

    Chartered Institute of Customer Relationship Management - Nigeria

    juillet 2015 - septembre 2015

    Acquired a certificate in customer relationship management as well as become a certified Associate member of the institute.

  • Higher National Diploma in Hospitality Management

    Wavecrest College of Hospitality

    janvier 2014 - août 2015

  • National Diploma in Hospitality Management

    Wavecrest College of Hospitality

    novembre 2009 - septembre 2011

  • Certificate in Hospitality Operations

    Wavecrest College of Hospitality

    septembre 2008 - août 2009

  • Senior School Certificate

    Airforce Secondary school, NAF Base,Ikeja - Lagos, Nigeria

    septembre 2002 - juillet 2005

Langues

1 langue

  • Anglais

    Compétence professionnelle complète

Informations personnelles

Nationalités

  • Nigérian

Date de naissance

April 27th 1987

Compétences

8 compétences

  • Banqueting and Events
  • Communication & PR
  • Front Desk-Reception
  • Guest Service Delivery
  • Hospitality
  • Hotel Reservation
  • Leadership
  • Teamwork

Informations complémentaires

2 informations partagées

Connexions
Krisantus Sutrisno
People and Culture Coordinator chez Four Seasons Hotels and Resorts
Chinedu Dennis
Commi chef chez m.h alshaya
Adepoju Adejoke
intern chez Radisson blu
Voir 6 connexions
Suivi
Daios Cove Luxury Resort and Villas InterContinental Doha Hotel & Residences Augustine, a Luxury Collection Hotel
Autres membres
Benedicta Osemene
Lagos, Nigeria
Joseph Titus
Lagos, Nigeria
Tobi Kola-Sodipo
Lagos Island, Lagos, Nigeria
Adekunle Abiodun
Lagos, Nigeria
Voir plus
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