Other skills
Other skills
As a graduate from Wavecrest College of Hospitality with an upper credit in Hospitality Management, I have undergone several internships with prestigious hotels such as Protea, Intercontinental, Oriental and Eko hotel. These placements have enabled me to develop not only specific hospitality experience but also valuable skills in the industry.
During these placements, I worked in different departments - kitchen, housekeeping, laundry, restaurant, reservation and reception. I took part in guest relations and tele-sales thereby utilising excellent communication skills. I also developed and maintained successful working relationships with both internal and external staff.
I have extensive internship experience in different hotel environments and service industry giving me varied skills and ability to work with many kinds of people. I believe I could fit easily into your team. I am a conscientious person who works hard and pays attention to details. I am flexible, quick to pick up new skills and eager to learn from others. I am also keen to work for a Company with a great reputation and high profile. I am looking forward to securing a position where I can bring immediate and strategic value as well as develop my current skill further. I have excellent references and would be delighted to discuss any possible vacancy with you at your convenience.
10 ans et 5 mois
The acquisition and maintenance of Guests through the effective management and maintenance of a healthy detailed database. Create, load and update all Guest, Agency and Company profiles timely. Introduce and enroll over 100 guests into the Membership Rewards Programme monthly. Attach documentation to profiles and update daily from checked out folios. Check established data for accuracy and update as required. Attend to over 100 guest reviews on all Online Platforms. Actively involved with Customer Service in resolving issues for quality service. Manage preferences of high profile VIP GUEST. Manage Airline crew from Check in to Check out. Assist with reception and reservations when needed.
Managed daily operations of the restaurant. Handled customer complaints. Ensured quality of items received from suppliers. Ensured facility is properly maintained. Handled daily sales reconciliation.
Managed daily transactions on the till. Ensured customer complaints are handled promptly. Received reservations via phone call or from walk in customers. Vet and sent out daily requisition and market list. Received and disbursed petty cash and give daily account of expenses. Communicated with vendors as at when to deliver items. Ensured prompt service delivery from the kitchen staff and waiters.
Keyed in reservations from guests using the Brilliant Software. Check-in and check-out of guest. Updating guest account from check-in till check-out. Handled all guests’ complaints. Handled weekly Tele – sales and compiled reports using Microsoft Words.
Assisted in the pastry kitchen, Cold kitchen, African kitchen, Chinese kitchen and Italian ,kitchen. Served as a waiter in the Chinese and Ekaabo restaurants. Assisted the bartender in making cocktails, serving wine, tea and coffee.
During this period I was on 1year Industrial Training and worked in the Food & Beverage Service department as a waiter, Reservations,Reception,General Store,Pastry department, Housekeeping Department,Laundry and Banqueting.
Acquired a certificate in customer relationship management as well as become a certified Associate member of the institute.
1 langue
Anglais
Compétence professionnelle complète
Nationalités
Nigérian
Date de naissance
April 27th 1987
8 compétences
2 informations partagées
Other skills
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