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À propos de moi
🏆 my greatest asset? my willingness to improve myself more and more every day!
WHAT I CAN DO FOR YOU:
✔️ It's finally the time to get TOURISM going again! What if you're short of Receptionists in your hotel? Here I am!
I fluently speak Italian and English and dabble in French and German 🌍
I've got experience at the Front Desk of small (14 rooms) and large (270+) hotels, as well as onboard MSC Cruise Ships, where I was the reference person for all Italian guests.
Check-in, check-out, payments, information, dear me..complains, thanks, reservations & bookings, big and not so big problems..I'm ready for anything!💪🏻
✔️ Not sure where to start to manage all corporate SOCIAL accounts?
I can optimize your "social identity" (on Facebook, Instagram, Linkedin, Twitter), to improbe your online visibility and increase your sales. Thanks to my studies in Digital-Coach, I have all credentials to make YOU acheve results!🚀
✔️ I can support you in organizing both business and leisure EVENTS!
While I was living in Milan I had the pleasure of contributing to the organization of FOCUS LIVE 2018 and two different events of MOËT ET CHANDON ♦ Was it a hard job? yes! But seeing the wonderful final result made me forget the hours and hours spent in the office to define every detail behind perfection! 🎯
Expérience
2 ans et 10 mois
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Front Office Agent
Hotel Alexander - Limone Sul Garda, Italie
Réceptionjuin 2020 - octobre 2020 · 5 moisResponsible for Check in – check out of individual guests and groups, Rooms assignmen Guest Relations and information service; successful handling of complaints and problems Managed both direct and indirect bookings and guests’ payments and invoices; Booked activities and excursions on the territory, also through Travel Agencies; Managed and developed relationships with different suppliers;
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International Hostess
MSC Cruises - Miami, FL, États-Unis
Hôte/Hôtessemars 2019 - mars 2020 · 1 an et 2 moisProvided a personalised customer service, language assistance and translations to guests. Maintained the highest level of guest satisfaction by socialising with guests; provided information and proactively offered suggestions and support; Made public announcements in the languages required and cooperated with the Program Publisher for the translation of flyers, Daily Program & Daily Specials; Cooperated with the Guest Service Dept., documenting in case of complaints (operating system OPERA FIDELIO). Supported the Shore Excursions Dept. promoting and selling excursions, and acting as Tour escort, with translations when required; Hosted and/or participated to various presentations, special events, language classes; Conducted orientation talks during the cruise and travel talks on the various destinations;
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Events Assistant
Triumph Italy - Milan, Italie
Événementielseptembre 2018 - novembre 2018 · 3 moisOrganizing secretariat for two events of Möet Hennessy (Maison Ruinart Rome and Dom Pérignon_Vintage 2008 in Milan) and the first edition of Focus Live (Milan). Specifically, responsible of the organisation of guests: successfully managed several mailing lists, updating them promptly after sending save-the-date and doing recalls, giving feedback to the customer. For the Dom Pérignon event, arranged travels of guests’ to and from the event location (by train or plane) and, as tour leader, transferred guests in-between different locations during the event. Actively took part in events as an on-site support for colleagues. Carried out different tasks, including managing suppliers and customers.
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Promoter
Discobus Europe - Prague, Tchéquie
Hôte/Hôtesseavril 2018 - mai 2018 · 2 moisAs a public relations account, involved a number of students and professors in organized student parties, which took part in the best clubs of Prague. Following the group booking, I was in charge of the transfer between hotel and disco, arranging timetables, meeting points and payments with professors and drivers.
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Events Trainee
SeeItalia&Contact - Milan, Italie
Événementielseptembre 2017 - novembre 2017 · 3 moisUniversity Internship in an Event Management Agency. During the experience, I got to know the different technical steps necessary for the organisation of a business/incentive event and worked as a support for colleagues in office tasks, mainly by contacting hotels, restaurants and suppliers and managing them through internal computer systems. Under tutor’s supervision, had the opportunity to draw up the travel offer both in English and French and was able to process partial economic budgets and manage service orders for suppliers.
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Front Office Agent
Active & Family Hotel Gioiosa - Riva del Garda, Italie
Relations clientjuin 2016 - septembre 2016 · 4 moisResponsible for Check in – check out of guests, also provided specific information on the attractions of the area and about the hotel facilities – on request booked services and excursions on behalf of the clients. In charge of managing payments and bookings and of basic administrative tasks such as archiving invoices and interaction with suppliers. Able to communicate with guests in Italian, German and English.
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Front Office Agent
Locanda Ruscello - Limone Sul Garda, Italie
Relations clientjuin 2015 - septembre 2015 · 4 moisResponsible for Check in – check out of guests, also provided specific information on the attractions of the area and about the hotel facilities – on request booked services and excursions on behalf of the clients. In charge of managing payments and bookings and of basic administrative tasks such as archiving invoices and interaction with suppliers. Able to communicate with guests in Italian, German and English.
Éducation
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Master's Degree Equivalent
Digital Coach - Milan, Italie
avril 2020 - décembre 2020Digital Certification Program (E-Commerce, Web-marketing & Social Media Marketing)
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Bachelor's Degree in Tourism and Local Community Sciences
Università degli studi di Milano-Bicocca - Milan, Italie
septembre 2015 - juillet 2018Graduation with 110/110 cum laude (July 2018). Dissertation: “Demand and supply analysis of the Alto Garda tourism industry. The strong seasonality of tourism flows in the destination"
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High School Diploma
Liceo Linguistico Andrea Maffei - Riva del Garda, Italie
septembre 2010 - juillet 2015Language High School. Italian, English, German and French Language and Literature.
Langues
5 langues
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Italien
Bilingue ou langue natale
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Anglais
Compétence professionnelle complète
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Allemand
Compétence professionnelle
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Français
Compétence professionnelle
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Espagnol
Compétence professionnelle limitée
Informations personnelles
Nationalités
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Italien
Permis de travail
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Union Européenne
Date de naissance
March 03rd 1996
Permis de conduire
Oui
Compétences
9 compétences
- Communicaton
- Events Planning
- Flexibility
- Foreign languages
- Good problem-solving
- Microsoft Office
- Public Relations
- Social Media
- Teamwork
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