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À propos de moi
Diligent professional with 15+ years of hospitality experience and a proven knowledge of employee engagement, payroll, and human resources affairs. Aiming to leverage my skills to successfully fill the Human Resources Manager/Director role at your company.
Expérience
16 ans et 3 mois
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Complex Human Resources Manager
Hilton Dubai Al Habtoor City - Dubai, Émirats arabes unis
Ressources humainesjanvier 2018 - Maintenant · 6 ans et 3 moisServe as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements. Advise managers on organizational policy matters and recommend needed changes. Perform difficult staffing duties, including \refereeing disputes, firing employees, and administering disciplinary procedures. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. Conduct exit interviews to identify reasons for employee termination. Manage employee services, such as employee engagement, employee dining room, management housing, transportation, or relocation service. Plan, direct and manage Government relations tasks. Manage employee clinic.
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Complex Learning and Development Manager
AL HABTOOR CITY HOTELS – THE ST. REGIS DUBAI, THEST. REGIS POLO RESORT, W AND THE WESTIN, Dubai - Dubai, Émirats arabes unis
Ressources humainesnovembre 2016 - décembre 2017 · 1 an et 2 moisPrepare training budget for department Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement. Analyze training needs to develop new training programs or modify and improve existing programs. Conduct or arrange for ongoing technical training and personal development classes for staff members. Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Conduct orientation sessions and arrange on-the-job training for new hires. Train instructors and supervisors in techniques and skills for training and dealing with employees. Develop testing and evaluation procedures. Develop and organize training manuals, multimedia visual aids, and other educational materials.
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Quality and Brand Experience Manager
Vida Hotels and Resorts - Dubai, Émirats arabes unis
Directionseptembre 2013 - juillet 2016 · 2 ans et 11 moisCollating data from relevant reports as well as guest feedback mechanisms (Guest Survey, Guest Comment Cards, etc.). Analysing data collected to identify key areas of achievement and key areas for improvement. Working in partnership with ESCOM and HODs to set in place remedial actions for key areas for improvement as identified. Conducting regular departmental visits to work in partnership with HODs and address Quality matters to assist with the effective implementation of process improvement. Provide coaching and advice to all on the hotel on all elements relating to Quality and achieving Guest and Associate Engagement. Facilitating the Internal Defect Reporting Process and ensure good follow-up on the IDRs. Following directives to carry out a self-audit process to ensure standards of service and quality are maintained and proactive actions are taken consistently. Help Department Leaders / GMs to implement plans and monitor and report on their progress. Follow directives to carry out a self-audit process to ensure standards of service and quality are maintained and proactive actions are taken consistently.
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Quality & Training Manager
Binhendi - Dubai, Émirats arabes unis
Ressources humainesjuillet 2012 - août 2013 · 1 an et 2 moisIdentify training and development needs for all hospitality employees. Ensure that statutory training requirements are met. Establish monthly and yearly training plans. Evaluate training and development programs. Conduct performance appraisals. Arrange and manage mystery guest audits
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Cluster Quality & Training Manager
Le Royal Meridien Beach Resort & Spa and Grosvenor House Dubai - Dubai, Émirats arabes unis
Ressources humainesseptembre 2007 - mai 2012 · 4 ans et 9 mois
Éducation
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Hotel Management
IHMCT & AN - Bangalore, Inde
juillet 1994 - juin 1997
Langues
2 langues
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Malayalam
Bilingue ou langue natale
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Anglais
Compétence professionnelle complète
Informations personnelles
Nationalités
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Indien
Permis de travail
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Émirats Arabes Unis
Date de naissance
October 26th 1975
Permis de conduire
Oui
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