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À propos de moi
Seeking a job with a dynamic company where I can contribute to maximizing profitability, ensuring satisfaction with both internal and external stakeholders and reaching organizational goals. A dedicated administrative lady with wide-ranging experience who is able to communicate with individuals at all levels in an articulate and persuasive manner
Expérience
5 ans et 5 mois
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Housekeeping ordertaker
Royal Ascot and Ascot Hotel - Dubai, Émirats arabes unis
Housekeepingfévrier 2017 - février 2020 · 3 ans et 1 mois- Manage the Housekeeping office - Receive all incoming calls and respond accordingly - Allocate room and task lists to team members - Ensure keys are issued in line with security procedures - Log and store all lost property after each shift; send lost property to guests in line with hotel procedures - Manage guest requests and enquiries immediately - Ensure all relevant guest information is communicated to Housekeepers - Carry out administrative and IT duties - Organize and control extra duties and special tasks - Report all necessary maintenance daily and log all jobs - Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly -Ensure that communication has been clear and consistent to all shifts -Control staff dry cleaning and guest laundry in and out of the department -Update system regularly to give maximum room return to the hotel/s active inventory -Using WISH.NET to check room availability so as to advise housekeeping service prioritization
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Telephone Operator Trainee (CROSS DEPARTMENTAL TRAINING)
Royal Ascot Hotel - Dubai, Émirats arabes unis
Téléphonistes-Standardistesseptembre 2019 - septembre 2019 · 1 mois-answering incoming calls -directing calls to guest rooms, staff, or departments through the PBX system -placing outgoing calls. -checking in and out all guests in CID system -receiving guest messages and delivering the same to the guest -logging all wake-up call requests and performing wake-up call services. -providing information about hotel services to guests -understanding the telephone operator PBX switchboard operations. -providing paging services for hotel guests and employees. -Knowing what action to take when an emergency call is required. -monitoring automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed. -assisting in reporting telephone equipment or service complaints and problems. -Following telephone etiquette
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Reservations agent
The Rainbow Towers Hotel - Harare, Zimbabwe
Réservationsjuin 2015 - décembre 2016 · 1 an et 7 mois-Processing reservations from sales office, other hotel departments, online sites and travel agents through mail, telephone and central reservations referral systems -Selling hotel services and products as well as offering additional services or special packages -Review or make changes to customer accounts -Provide customer service -Ensuring that all customers receive excellent service -Cultivating successful relationships with regular guest
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Retail Management Intern
Truworths Clothing Store - Harare, Zimbabwe
Retailoctobre 2013 - juin 2014 · 9 mois- Serving customers at cash registers - Answering guest queries and dealing with complaints - Using customer relationship databases to prepare marketing, sales strategies and routes to be taken by sales team-Daily, weekly, monthly & quarterly report preparation - Pre-selling and generation of daily orders for production planning - Participate in stock take, assisting in ordering and processing of stock - Involve in recruiting, hiring and training of staff - Communicate with the community about the organization through social media platforms and other media outlets as well as through social responsibility programs
Éducation
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Bachelor of Science Degre (hons) Retail Management
Chinhoyi University of Technology - Chinhoyi, Zimbabwe
août 2011 - juin 2015
Langues
3 langues
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Anglais
Bilingue ou langue natale
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Shona
Bilingue ou langue natale
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Arabe
Notions élémentaires
Informations personnelles
Nationalités
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Zimbabwéen
Date de naissance
February 12th 1991
Compétences
10 compétences
- admistrative
- Communication
- Computer
- Customer sevice
- Excellent telephone manner
- Good in microsoft
- internet communication
- POS
- Take order
- team managemnet
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