Yasmina Varela Romero

Yasmina Varela Romero

Guest Relations Officer chez Taj Exotica Resort & Spa
Actuellement à Maldives

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À propos de moi

Passionate Hotel Management graduate with strong service vocation.
Multitasking, adaptable and critical thinking with good interpersonal communications skills, adept to recognise guest needs and resolve their problems quickly and efficiently.
Responsible and dedicated professional looking forward to find new challenges with a dynamic hotel team to apply a collaborative spirit and guarantee the operational success, promoting the customer satisfaction and loyalty.

Expérience

3 ans et 5 mois

  • Guest Relations Officer

    Taj Exotica Resort & Spa - Maldives

    Relations client
    septembre 2019 - mai 2020 · 9 mois

    Luxury private island resort with 64 sea-view villas and suites situated in the middle of one of the largest lagoons in Maldives. #2 Top Resorts in the Indian Ocean and #8 Best Resorts in the World by the Conde Nast Traveler US Readers’ Choice Awards 2019. Main functions: * Create a unique experience for each guest according their needs. * Greets guests upon arrival and bids farewell upon departure. * Provide information and assistance to all guests and visitors. * Promote all our outlets and any special promotions. * Accommodate general and unique requests. * Anticipate guests needs respond promptly and acknowledge all guests concerns. * Handles guest complaints immediately and follows up thoroughly. * Ensures that all guests receive a personalised service and a personal recognition. * Ensured compliance with quality brand standards. * Prepare and coordinate the distribution of guest amenities, welcome letters, VIPs amenities… * Coordinating with all departments to ensure guest’s satisfaction.

  • Assistant Hotel Manager

    Barceló Royal Beach - Sunny Beach, Bulgarie

    Direction
    juin 2019 - septembre 2019 · 4 mois

    Modern design resort with 324 hotel rooms, suites and apartments located a few meters from one of the most beautiful and largest beaches on the black sea coast. Main functions : * Oversaw and supervise hotel departments performance and work to resolve issues. * Supervise on daily basis the resort outlets and service provided. * Ensured compliance with brand standards. * Assist to all the operational departments. * Interact in daily basis with guests and sought feedback. * Reviewed guest feedback online and on hotel website. * Maintained database of scheduled overnight stays and day visits to the resort. * Worked with sales and marketing team designing new strategies to increase guest bookings. * Handle with difficult situations such as guest complaints or overbooking. * Answered phones and responded to email inquiries.

  • Revenue Manager

    Eurostars Hotel Company - Barcelona, Espagne

    Revenue Management
    mars 2018 - février 2019 · 1 an

    Revenue Manager multi-destination working with hotels of 4* and 5* located in London, New York,Miami, Andorra and different regions of Spain. Main functions: * Maximize the businesses' opportunity for revenue and profits. * Create Pricing and sales Strategies * Conduct market and competition analyses * Develop and manage hotel budgets * Income and sales control * Replenishment of online availability

  • Front Office Receptionist

    Exe Barbera Parc 4* - Barberà del Vallès, Espagne

    Réception
    septembre 2017 - février 2018 · 6 mois

    Business hotel with 120 rooms, located in one of the areas with the highest business density. Main functions: * Check-in and check-out hotel guests courteously. * Customers attendance: Direct contact with guests and dealing with complaints and requests. * Assigning rooms and taking care of administrative duties. * Provide information and assistance to all guests and visitors. * Bills, reservations, phone and mail attendance as well as accounting * Dealt with payment and billing issues. * Confirmed and introduce reservations in the system and reviewed all noted information (individual and group reservations). * Direct contact with the other departments as Housekeeping, F&B and Kitchen

  • Front Office Receptionist

    Eurostars Executive 4* - Barberà del Vallès, Espagne

    Réception
    mai 2017 - septembre 2017 · 5 mois

    Business hotel with 114 rooms, located in one of the areas with the highest business density. Main functions: * Check-in and check-out hotel guests courteously. * Customers attendance: Direct contact with guests and dealing with complaints and requests. * Assigning rooms and taking care of administrative duties. * Provide information and assistance to all guests and visitors. * Bills, reservations, phone and mail attendance as well as accounting * Dealt with payment and billing issues. * Confirmed and introduce reservations in the system and reviewed all noted information (individual and group reservations). * Direct contact with the other departments as Housekeeping, F&B and Kitchen

  • Bar Attendant

    Exe Campus 4* - Bellaterra, Espagne

    Bar
    mai 2017 - juin 2017 · 2 mois

    Exe Campus 4* is a Convention center hotel with 104 rooms and suites, 9 conference rooms, 2 restaurants and 1 bar. Main functions : * Greeted and seated guests courteously. * Take guest orders and answered guest queries about menu items and ingredients. * Communicated guest orders to kitchen staff promptly and accurately. * Prepare beverage. * Served meals and beverages in accordance with hotel presentation standards. * Process cash and credit card guest payments. * Ensure cleanliness and organisation of dining areas. * Perform setup for various dining area workstations. * Assist in setting up for events and clearing away after. * Maintained and updated reservation lists. * Provide room service. * Restock the Bar.

  • Cross Training Program

    Exe Campus 4* - Bellaterra, Espagne

    Ressources humaines
    novembre 2016 - mai 2017 · 7 mois

    Exe Campus 4* is a Convention center hotel with 104 rooms and suites, 9 conference rooms, 2 restaurants and 1 bar.

Éducation

  • Grado en Dirección Hotelera

    EUTDH - Universitat Autónoma de Barcelona - Bellaterra, Espagne

    septembre 2015 - juin 2019

Langues

6 langues

  • Espagnol

    Bilingue ou langue natale

  • Catalan

    Bilingue ou langue natale

  • Anglais

    Compétence professionnelle complète

  • Galicien

    Compétence professionnelle

  • Portugais

    Compétence professionnelle limitée

  • Allemand

    Notions élémentaires

Informations personnelles

Nationalités

  • Espagnol

Permis de travail

  • Union Européenne

Date de naissance

May 11th 1997

Permis de conduire

Oui

Compétences

11 compétences

  • Dedication and hard work
  • Energy and enthusiasm
  • Good team work
  • Guest Service
  • Hotel Revenue Management
  • Management Skills
  • Passionate
  • Revenue Analysis
  • Sales
  • Sense of Responsibility
  • Vocation

Informations complémentaires

1 information partagée

  • Semifinalist at "EMCup-European Mise en Place Cup" Competition 2019.

    The EMCup is the annual competition amongst the best European Hotel Management Schools and took place in Maastricht (Netherlands) every year.

    During my last university year, I had the pleasure to be selected to represent my university in the competition along with three more students.

    The EMCup is aimed at ‘I-do-dare-students’, those who stand out from the crowd and show courage, entrepreneurship and a great level of commitment to the hospitality industry. It offers students the chance to make a difference with their vision and ideas, and challenges them to think out of the box about a real life topic and build relationships with industry professionals.

    • Best Introduction Movie Award

Connexions
Mireia Espí Mellado
Busser chez Tapiñas
Jane Degn Block
Shop Assistant chez Viggos Bakery
Rajmilan Poudel
Hosco Partner Ambassador chez hosco Ambassador Program
Voir 16 connexions
Suivi
Taj Exotica Resort & Spa Reethi Faru Resort Mandarin Oriental, Barcelona
Autres membres
Paolo De Luca
Bangkok, Thaïlande
Igor Daloiso
Malé, Maldives
Abdulla Sameer
Malé, Maldives
Raji Aljesry
Kuala Lumpur, Malaisie
Voir plus
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