Zaid Arshad

Zaid Arshad

Room Reservations Agent chez Khalidiya Palace Rayhaan by Rotana- Abu Dhabi
Actuellement à Abou Dabi, Émirats arabes unis

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À propos de moi

Valar Dohaerise©

Expérience

3 ans et 1 mois

  • Room Reservations Agent

    Khalidiya Palace Rayhaan by Rotana- Abu Dhabi - Abou Dabi, Émirats arabes unis

    Revenue Management
    mai 2019 - Maintenant · 3 mois

     Answer the phone within 3 rings utilising company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures  Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards  Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department  Have full knowledge of Hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings  Participate and comply with any training and reservation programs, such as up- selling, cross selling other sister hotels to increase revenue for the Hotel and company  Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.  Comply with the hotel environmental, health and safety policies and procedures.

  • Room Reservations Agent

    Saadiyat Rotana Resort & Villas - Abou Dabi, Émirats arabes unis

    Revenue Management
    octobre 2018 - avril 2019 · 7 mois

     Answer the phone within 3 rings utilising company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures  Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards  Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department  Have full knowledge of Hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings  Participate and comply with any training and reservation programs, such as up- selling, cross selling other sister hotels to increase revenue for the Hotel and company  Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.  Comply with the hotel environmental, health and safety policies and procedures.

  • Guest Services Trainee

    Hilton Hotels & Resorts - Colombo, Sri Lanka

    Réception
    août 2017 - août 2018 · 1 an et 1 mois

    • Handling minor Guest complaints and inform the particular departments about it. • Giving information about the services provided while introducing the offers and promotions that’s happening in the hotel. • Directing calls and giving courtesy calls. • Recommended appropriate services and direct or lead customers to selections. • Trying to go one step ahead of what is told to do.

  • Sales & Marketing Executive

    Martinus C Perera & Sons Pvt Ltd - Colombo, Sri Lanka

    Ventes et marketing
    janvier 2012 - février 2013 · 1 an et 2 mois

    • Increased customer Loyalty in a tough and restrictive market environment. • Creating Brand loyalty with promotions and introducing seasonal offers. • Adept at handling multiple demands simultaneously while maintaining composure and a sense of humour. • Inquire about service experience, and future service preferences. • Recommended appropriate services and direct or lead customers to selections.

Éducation

  • Advance Diploma on Tourism Events & Hospitality Administration

    Plymouth University - School of Tourism and Hospitality

    janvier 2015 - janvier 2016

    Focused on Tourism & Event Management and focused more on people Management, profit making, brand loyalty building,brand image building,employee satisfaction etc.

  • Advance Diploma on International Business Management & Law

    National School of Business Management - Colombo, Sri Lanka

    juin 2014 - juin 2015

    Focuses more on International Business Management and law while introducing accounting & finance,Marketing & Sales etc

  • BSc. (Hons) Hospitality Events & Tourism Management

    Plymouth University - School of Tourism and Hospitality

    avril 2014 - décembre 2017

    A Specialized Four Year Bachelor Degree which focuses on International Business Management connected with Hospitality Events & Tourism Management,Administration & Operations.

  • Commerce, Business Studies,Accounting & Economics

    Academy of Hotel Management and Catering industry - Poznań, Pologne

    janvier 2012 - janvier 2014

    Studies further in Commerce, Business Studies and Economics in deep.

  • Accounting & Finance Management

    Accounting Technicians of Sri lanka - Colombo, Sri Lanka

    janvier 2011 - janvier 2012

    Focuses on Accounting & Finance at an Organization and how to make decisions on the field. All the accounting and finance techniques and decision making abilities.

  • Languages

    Institute of Western Music and Speech - Colombo, Sri Lanka

    janvier 2003 - janvier 2006

    Learning Foreign Languages and litrature.

Langues

5 langues

  • Sinhala

    Bilingue ou langue natale

  • Anglais

    Bilingue ou langue natale

  • Tamil

    Compétence professionnelle complète

  • Malay

    Compétence professionnelle complète

  • Arabe

    Notions élémentaires

Informations personnelles

Nationalités

  • Sri-Lankais

Date de naissance

April 07th 1995

Permis de conduire

Oui

Compétences

6 compétences

  • A team player
  • brand loyalty
  • Honest hardworking
  • image building
  • Pre- Opening & Rebranding
  • Upselling
Suivi
Radisson Blu Hotel, Ajman
Ajman, Émirats arabes unis
One&Only; Royal Mirage, Dubai
Dubai, Émirats arabes unis
Autres membres
Christine Wujja
Abou Dabi, Émirats arabes unis
Martin Stojkovic
Abou Dabi, Émirats arabes unis
Olha Miliuk
Abou Dabi, Émirats arabes unis
Rolando, Jr. Tan
Abou Dabi, Émirats arabes unis
Jona Marie Catacio
Abou Dabi, Émirats arabes unis
Voir 141449 membres