Assistant Operations Manager, Skai
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Assistant Operations Manager, Skai

Accor HQ

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Assistant Operations Manager, Skai

Cosa comprende il lavoro

  

ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD

Ranked 7th in Top 10 most attractive employers in Singapore – Randstad Employer Brand Research 2018

Come and join our team at RC Hotels! An exciting and fulfilling career awaits!

We are searching for a diverse group of passionate individuals to work in our two NEWLY REFURBISHED hotels. Seated conveniently right above City Hall MRT station, we are located within Raffles City Shopping Centre. It is never a dull day within the hotel complex which consists of 13 Food and Beverage establishments, one of Asia’s largest and award-winning Willow Stream Spa and the cutting edge event and function space, Raffles City Convention Centre.

We believe the finest hospitality experience begins with our colleagues. It is our mission to provide everyone with equal opportunities for growth and success.

Hand in hand with our global team, we strive to provide a safe and dynamic working environment for all.

Be a part of something big, we will love to hear from you!

Assistant Operations Manager, Skai

Summary of Responsibilities: 

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
  • Assist Operations Manager on the management of overall operation and administration of the outlet
  • Monitor the reservation status and communicate with culinary team
  • Plan and control manning to meet business needs and according to budget
  • Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period
  • Control outsource labour supply, casual labour and overtime
  • Implement, monitor, train and maintain control measures to impact food costs, beverage costs, labour costs and operating supply costs for the outlet and to be in line of budget
  • Communicate with team during daily briefings and conduct monthly department meetings
  • Ensure and conduct regular training and re-training when needed
  • Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by
  • Lead F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
  • Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
  • Ensuring the highest possible standards and quality of products and services offering in the outlet as to meet and exceed guests’ expectations

Qualifications:

  • Minimum 3 years of experience in similar role 
  • Diploma in Hospitality Management, preferred
  • Good interpersonal and communication skills
  • Strong leadership and people management skills
  • Good problem solving and decision making skills
  • Able to commit rotating shift hours

If you feel you are ready for your next professional challenge, apply on: 

https://careers.accor.com/

We regret to inform that only shortlisted candidates will be notified.

 

 

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Assistant Operations Manager, Skai

Singapore

A tempo completo, A tempo indeterminato

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