Director, Talent & Culture (Jordanian National)
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Director, Talent & Culture (Jordanian National)

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Director, Talent & Culture (Jordanian National)

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Director, Talent & Culture (Jordanian National)
At Fairmont Hotels & Resorts, our Marketing professionals are ambassadors of the engaging service and authentically local experiences we offer in places of unrivalled presence. Showcase your creative flair and interpersonal skills as Digital Marketing Manager, where you will grow our market share with exciting promotional campaigns that showcase our exceptional guest offerings.

Hotel Overview:    

The Fairmont Amman features 317 luxurious guestrooms and suites including Fairmont Gold, the brand’s hotel within a hotel featuring amenities such as private reception and guest lounge. The hotel’s food and beverage offerings will provide unique concepts designed to add flair and sophistication to an already exciting city.

Summary of Responsibilities:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Direct and coordinate all employee and labour relations activities within the Hotel to ensure compliance with local labour laws and hotel’s policies and procedures.
  • Ensure compliance with Corporate and Hotel T&C policies/guidelines and procedures.
  • Increase the consistency of customer service and supervisory and management expertise by utilizing Training as a strategy to achieve customer service and operation’s goals.
  • Drive company culture by planning and conducting employee orientation and on-going programs to foster a positive attitude in line with Hotel’s Vision, Mission and Values.  Implement employee certification/career development programme.
  • Direct and co-ordinate wage and performance review activities in the Hotel to ensure employee satisfaction and in compliance with the law and control costs.
  • Conduct exit interviews, analyze turnover statistics and provide conclusions and recommendations for improvement.
  • Prepare annual T&C budget and update the monthly forecast.
  • Ensure adherence to Labour budget throughout the Hotel.
  • Ensure regular meetings are held for Leaders and Colleagues.
  • Ensure recognition programmes are in place and utilized by department leaders.
  • Ensure regular employee activities are organized for the hotels.
  • Provide guidance to the management team in relation to people management relations.
  • Negotiation with the Work Council and Unions
  • Ensure employee work and personal development with talent management programme
  • Supervise Risk Prevention.
  • Conduct employee engagement survey and ensure execution of effective follow-up actions
  • Oversee all corporate T&C initiatives such as Performance Management System and ensure implementation and compliance.
  • Establish and maintain relationships with Hospitality institutions and Government Agencies.
  • Coordinate and follow up with the hotel operating departments to ensure smooth delivery of hotel’s promised services
  • Actively involved in Service Quality and support activities related to Quality Service.
  • Actively participate in the Executive Committee and management meetings.
  • Reduce, re-use, recycle and support all initiatives towards the environment – CSR
  • Perform other tasks and duties as assigned by the General Manager


KNOWLEDGE & EXPERIENCE:

  • Candidate must possess at least a Bachelor's Degree in Law, Psychology, Business Administration or Hospitality Management.
  • Master's Degree in Human Resources or equivalent is a plus.
  • A minimum of 7 years of experience with a luxury brand.
  • Fluent in written and spoken Business English.
  • Microsoft Office Literacy.


COMPETENCIES:

  • Presentable and well-groomed
  • People-Oriented
  • Able to work under pressure
  • Strong leader who can make crucial decisions
  • Excellent interpersonal skills with the ability to relate and communicate with a diverse group of individuals
  • Excellent planning and organizational skills
  • Up-to-date on T&C trends and practices in the market
  • Strong coach approach leadership style
  • Flexible and able to embrace and respond to change effectively
  • Highly ethical, responsible & reliable leader.


Chiusa

Director, Talent & Culture (Jordanian National)

Amman, Giordania

A tempo completo, A tempo indeterminato

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