Housekeeping Office Coordinator
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Housekeeping Office Coordinator

Accor HQ

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Housekeeping Office Coordinator

Cosa comprende il lavoro

Housekeeping Coordinator
Under Supervision of the Executive Housekeeper, the Housekeeping Coordinator will be responsible for assigning daily assignments to our Room Attendant, Supervisors and giving a list of VIP’s to our Houseman Attendants. Coordinators are responsible on taking calls from our guest and delegating to all necessary department or colleagues in the Department.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21


What you will be doing:

  • Read the log book, email, follow through special request, check traces reports and ensure that they are all completed.
  • Do the housekeeping Opera opening by assigning room attendant sections and highlighting the VIP’S and special request on the assignment sheets.
  • Prepare Supervisor assignments and have all the necessary report ready for them.
  • Get special attention and VIP guest list and give to the Supervisors, give the special request (traces) to the Supervisors.
  • Prepare the Houseman assignment sheets and highlights any special request to go into the guest rooms for the day or any VIP guest arrivals.
  • Answer all calls coming in using the correct etiquette to you.
  • Use the Royal Service Application constantly throughout the day to report and assign issues to other Department or Colleagues in the Department.
  • Be aware of any pending rooms and assign them to Supervisor immediately.
  • Make sure that the Supervisors check all VC rooms and turn up all turn down rooms before 10:00 am call them if allot of rooms are needed to be inspected and stay on top of the VC, pick-ups discrepant and OOO rooms.
  • Monitor queue and rush rooms as needed by the Front Desk Calling the Supervisors.
  • Communicate all refuse service, late service and pick-ups to the PM Coordinator and Manager.
  • Run backup reports as instructed to have in case the system goes down.
  • File paper work as given by Manager.
  • Log all lost and found items in Royal Service Application and turn them in to Security at the end of each shift.
  • Assist in maintaining the cleanliness of Housekeeping office.
  • Write information in the pass on log.
  • Close out your shift as instructed and file all your shifts reports.
  • Organize and implement administrative systems & procedures, and perform necessary support duties
  • Prepare and maintain your department’s records


Your experience and skills include:

  • Requires Basic knowledge of computer . 
  • Must be able to coach council and develop employees through basic skill. 
  • Must be able to motivate by example either on the production floor or, in a classroom environment. 
  • Needs to have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a hot or challenging work environment. 
  • Able to establish, and maintain a safe working environment according to OSHA regulations, that would protect both the employee and coworkers.
  • High School graduate or equivalent is preferred. 
  • Previous experience of one year a plus. 
  • Able to communicate well both verbally and written. 
  • Reading and counting is essential.  
  • Computer efficient in both Excel and Word is preferred.

 

Physical Demands:

  • Must be able to lift a maximum of 50 lbs. throughout the day.
  • Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through. 
  • Ability to work without direct supervision. 
  • Ability to work well as part of a team, Set up and organize workstation with designated supplies and equipment. 
  • Replenish supplies and equipment as needed during the shift. 
  • Report any faulty equipment, linen shortages, maintenance needs, safely hazards and other problems immediately to your supervisor. 
  • Restock work areas for the next shift as assigned. 
  • Successfully complete the training / certification process for this position.


Your team and working environment:

Just east of the Pacific and slightly north of Expectation.

Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.

Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V


Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

 

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Housekeeping Office Coordinator

San Diego, CA, Stati Uniti

A tempo completo, A tempo indeterminato

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