Multi-Site Guests Relations Officer / Team Leader
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Multi-Site Guests Relations Officer / Team Leader

Accor HQ

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Multi-Site Guests Relations Officer / Team Leader

Cosa comprende il lavoro

Job Description

We are currently looking for a Multi Site Guests Relations Officer / Team Leader at Ibis and Novotel London Greenwich, who is full of energy, has a great personality and takes pride in giving great customer service.


Your mission

  • The reception Team Leader welcomes the guests and provides support and leadership to all Reception Team Members.
  • They contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
  • Consistently offer professional, friendly and engaging service.
  • Provide day to day operational and managerial support for Front Desk and ensure all service standards are followed.
  • Consistently offer professional, friendly and engaging service.
  • Assist the Front Office Manager in all aspects of the department.
  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
  • Assist guests regarding hotel facilities in an informative and helpful way.
  • Review arrivals, ensure that special requests are met and service is anticipatory.
  • Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
  • Assist in growing ALL program membership.
  • Reservations.
  • Back of house duties.


Work Experience
  • Previous experience in similar roles is preferable.
  • Knowledge of Opera and FOLS is preferable.
  • Friendly, approachable with excellent customer service skills.
  • Attention to detail and exceptional organisational skills
  • Strong team player and positive attitude.
  • Ability to work effectively under pressure.
  • Essential to be flexible with working hours.
  • Must already have the right to work in the UK.


Benefits
  • Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
  • Free Bonus Breaks Voucher.
  • Cycle to Work Scheme.
  • Staff Uniforms Provided.
  • Employee Support through confidential Advice Line 24/7.
  • Incentive Scheme.


Chiusa

Multi-Site Guests Relations Officer / Team Leader

London, Regno Unito

A tempo completo, A tempo indeterminato

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Ultima data di inizio:

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