Questa posizione non è più disponibile, ma ce ne sono altre Guest Relations offerte di lavoro presso Accor HQ
Accor HQ
Pubblicata
Chiusa
Multi-Site Guests Relations Officer / Team Leader
Cosa comprende il lavoro
Job Description
Work Experience
Benefits
We are currently looking for a Multi Site Guests Relations Officer / Team Leader at Ibis and Novotel London Greenwich, who is full of energy, has a great personality and takes pride in giving great customer service.
Your mission
- The reception Team Leader welcomes the guests and provides support and leadership to all Reception Team Members.
- They contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
- Consistently offer professional, friendly and engaging service.
- Provide day to day operational and managerial support for Front Desk and ensure all service standards are followed.
- Consistently offer professional, friendly and engaging service.
- Assist the Front Office Manager in all aspects of the department.
- Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Review arrivals, ensure that special requests are met and service is anticipatory.
- Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
- Assist in growing ALL program membership.
- Reservations.
- Back of house duties.
Work Experience
- Previous experience in similar roles is preferable.
- Knowledge of Opera and FOLS is preferable.
- Friendly, approachable with excellent customer service skills.
- Attention to detail and exceptional organisational skills
- Strong team player and positive attitude.
- Ability to work effectively under pressure.
- Essential to be flexible with working hours.
- Must already have the right to work in the UK.
Benefits
- Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
- Free Bonus Breaks Voucher.
- Cycle to Work Scheme.
- Staff Uniforms Provided.
- Employee Support through confidential Advice Line 24/7.
- Incentive Scheme.
- Dipartimento: Guest Relations
Chiusa
Multi-Site Guests Relations Officer / Team Leader
A tempo completo, A tempo indeterminato
Data di inizio:
Ultima data di inizio: