Raffles Hotel Singapore - Housekeeping Attendant (Laundry)
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Raffles Hotel Singapore - Housekeeping Attendant (Laundry)

Accor HQ

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Raffles Hotel Singapore - Housekeeping Attendant (Laundry)

Cosa comprende il lavoro

An Iconic Return. A Legendary Welcome.
 
At Raffles Hotel Singapore, we help you do your best.
 
We welcome guests in 2019 as we write a new chapter after an extensive restoration, breathing new life into the storied hotel. With a diverse range of careers for different talents and personalities, we invite you to be part of the Raffles legend and share your passion for hospitality with the world. Experience a tremendous opportunity to grow and develop with a global luxury hospitality brand in an oasis for the well-travelled.

Job Purpose

The position is responsible for assisting in the overall operation of Laundry and Uniform Room Department that includes but not limited to processing of guest laundry items, uniform related work processes and simple mending of guest clothing and uniform.

Primary Responsibilities

 PROCESSES GUESTS AND LINEN ITEMS ENSURING DELIVERY IN PRISTINE CONDITIONS

  • Delivers the highest standard of service and quality when processing residents’ and linen items for laundry, dry cleaning or pressing and ensures items are presently immaculately upon delivery.
  • Ensures guests receive the experiences as detailed in Raffles Hotel Singapore local Standard Operating Procedures (SOP) as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
  • Ensures the smooth operations of the Laundry and Uniform Room sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
  • Upholds a flawless impression and perception of the Raffles Hotel Singapore products and services.
  • Ensures that any found items (E.g. money, coins, loose items, etc.) in the resident’s laundry are being returned with their garments promptly.
  • Ensures proper supporting documentations are completed. Records down separately the quantity of Executive Laundry processed for month end charge back purposes.

SUPPORTS THE REPAIRS AND MENDING UNIFORMS, GUESTS CLOTHES AND LINEN

  • Promotes a positive and inviting image of Raffles Hotel Singapore by ensuring all uniforms and guest laundry items are kept in pristine condition. This is achieved through performing necessary alterations on uniforms for colleagues and mending residents’ clothing and linen in accordance with the hotel’s Standard Operating Procedures (SOP) whenever necessary.

SUPPORTS THE ISSUANCE OF CLEAN UNIFORM AND ENSURES UNIFORM ARE IN GOOD CONDITION

  • Supports the smooth operations of the Uniform Room by performing the required tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
  • Receives clean uniform from the laundry, checks for quality cleaning and pressing, making sure they are in good condition. E.g. no loose hems, open seams, missing buttons, faulty zippers or other damages. Follows up with any necessary repairs.
  • Assists to sort, pair (as a set) and hang clean uniform received from outsourced laundry company onto conveyor belts. Ensures clean uniform are ready for colleague’s to retrieve and soiled uniform are collected for washing.
  • Issues shoes according to the Raffles Hotel Singapore policies.
  • Takes count of new uniforms and checks their quality. Labels with colleague are ID to be put into circulation and store the others in uniform store room.
  • Reports missing uniforms, replacement needs and recommended discards to the uniform supervisor.
  • Ensures part time and casual colleagues uniforms are returned after use.
  • Provides and assists uniform fitting for new hire.

INVOLVEMENT AS A MEMBER OF BOTH THE HOUSEKEEPING AND HOTEL TEAM

  • Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
  • Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
  • Shows care for assigned work areas by organising and maintaining the laundry and work areas in pristine condition throughout and at the end of shift. Ensures that all equipment used is clean and kept in good working condition at all times.
  • Able to organise own work flow to ensure completion of all assigned duties before the end of shift.
  • Exercises flexibility and accepts changes with a positive attitude by showing understanding and consideration to the needs of the operations and department.
  • Adheres to Work Safety and Health (WSH) policies and procedures.
  • Undertakes and performs any additional duties as assigned by Managers.
  • Attends and contributes to colleague meeting and any other related activities.
Chiusa

Raffles Hotel Singapore - Housekeeping Attendant (Laundry)

Singapore

A tempo completo, A tempo indeterminato

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