Front Desk Agent - Arabic Speaker - Female
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Scaduta

Front Desk Agent - Arabic Speaker - Female

Cosa comprende il lavoro

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
  • Provided
  • Transportation, meals, medical insurance, 2 way ticket every 2 years and 30 days annual leave each year.
  • Dipartimento: Reception

Su di te

Education, Qualifications & Experiences


You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies


The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork
  • Lingua richiesta: Inglese. Arabo è un plus

L'azienda

Situated on the north shore of Dubai Creek, the thriving waterway that runs through the heart of the city, Al Bandar Rotana & Al Bandar Arjaan by Rotana is a five-star hotel & hotel apartments with a prime waterfront outlook. Located on Baniyas Road in one of Dubai’s most prominent business districts, the waterside hotel is just a few minutes by road from the world’s busiest airport, Dubai International, as well as the Dubai World Trade Centre and the Diplomatic District. Major tourism attractions are on the doorstep for this 5 star hotel, from mega malls to world-famous souks. The new Al Seef destination is rooted in Dubai’s culture and heritage, with a charming atmosphere that fuses the heritage and modernity of the Emirate. The design-led Rise Dubai Creek Harbour development is also a short drive away from our luxury hotel, home to live music, DJ sets, movie screenings and unusual casual dining concepts.

This modern, architecturally-striking property, features 190 uniquely-designed luxury hotel rooms and suites & 80 hotel apartments. Spacious, luxurious and featuring the latest amenities, options range from standard rooms to suites, ideal for both business and leisure travellers and families visiting Dubai. Al Bandar Rotana also offers Club Rotana rooms with additional benefits including an Executive Lounge and personalised services.

Guests are spoiled for choice with five dining options to suit every taste and occasion during their stay in Dubai. From seasonal authentic food at Gusto Italian Restaurant to Morgan’s Bar & Restaurant, the only gastropub in Dubai Creek, you are in for a real treat. For casual meals, all-day dining restaurant Salt & Pepper is just the ticket, while Vanilla Lobby Lounge is the place to enjoy tea, coffee and snacks. All outlets are complemented with a terrace overlooking stunning views of the Creek and Dubai’s skyline. Refreshing drinks and snacks can be savoured at The Deck Pool Lounge, while in-room dining is available around the clock.

Your meeting and event needs are well looked after too with six fully-equipped venues which are flooded with natural daylight and offer flexible set-up options to accommodate all requirements and occasions. Take care of your body and mind during your stay in Dubai at the Bodylines Fitness & Wellness Club featuring a modern gym with cardiovascular and free-weight training areas, as well as a swimming pool and sauna, steam and massage rooms.

Vedi profilo
Scaduta

Front Desk Agent - Arabic Speaker - Female

Dubai, Emirati Arabi Uniti

A tempo completo, More than 1 anno

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