[{{ $ctrl._job.status.name | translate}}] Laundry Manager
Constance Ephelia Resort

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Descrizione del lavoro

DUTIES AND RESPONSIBILITIES:

  • Is responsible for the smooth running of the Laundry section.
  • Ensure that standards of excellence in customer service are maintained and regularly updated. (Linen provided are clean and to the hotels’ standard)
  • Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded.
  • Deal with all guests’ queries and complaints swiftly and efficiently.
  • Co-ordinate with the Executive Housekeeper and outsourcers with regards to Uniforms, Furnitures and Fixtures, Detergents, machinery and Equipment, etc.
  • Supervise delivery of linen (for the storeroom and distribution of unclaimed lost property.)
  • Monitor maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
  • Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently.
  • Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed.
  • Through proper communication ensure that staff members have all the information they require in order to provide excellent customer service at all times.
  • Ensure the appropriate staffing levels for efficient operations while achieving set employee productivity targets.
    • Manage staff efficiently by encouraging team building.
    • Checking of daily attendance sheet on a regular basis.
    • Supervise completion of staff duty rosters and staff holidays plan.
  • Constantly monitor staff morale to ensure that the personnel is kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times.
  • Identify and ensure that the personnel receive appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties.
  • Assist in the recruitment and selection of new employees in accordance with the company procedures
  • Use effectively, monitor and control Manpower and natural resources to balance both budgetary requirements and customer needs.
  • Conduct performance appraisals, filling daily occurrence book, motivate and train all operations staffs.
  • Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel.
  • Ensure Occupational Safety and Health Act, local health and safety codes, and company safety and security policy are met
  • Ensure and maintain that Health and Safety practices are followed at all times.
  • Adhere to fire alarm or any emergency statutory procedures in the event of fire.
  • Promote Energy efficiency and environment and identify improvement to support the Green Globe Policy.
  • Ensure that all Hotels Constance financial control policies and procedures are strictly adhered to.
  • Through constant monitoring, ensure that all elements of costs are kept within acceptable limits and initiate any corrective measures whenever necessary (Expenditure & Opex & Uniform).
  • Maintain adequate stock levels within Housekeeping stores and issuing as needed.
  • Appropriate records (linen stocks, repairs, etc..) are maintained in accordance with occupancy and legal requirements.

Candidate REQUIREMENTS:

  •  Diploma/Degree in Hotel Management or related discipline with at least 2 years experience as a Laundry  Manager  
  • Thorough knowledge of modern Laundry techniques and the latest in hygiene & safety standards.
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Excellent communication skills, team work and customer service
  • Excellent people management skills.
  • Previous experience in an Island environment would be an advantage

Requisiti

See description

Dettagli

Tipo di lavoro
A tempo completo
Località
Mahé, Seychelles
Dipartimento
Housekeeping
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato

Constance Ephelia Resort

Overlooking the Port Launay National Marine Park, Constance Éphélia Seychelles enjoys a unique location set within 120 hectares of land with luxuriant and rare vegetation on Mahe.

Each of the five restaurants has its own culinary concept. Guests can also enjoy drinks and cocktails while cooling off at indoor and poolside bars.

Constance Éphélia Seychelles has developed its services in banqueting and event organisation. The hotel also proposes various land and water facilities. After joying thrilling sports activities like wall climbing and canoeing, guest will relax at the spa village of 5000m2, offering prestigious Shiseido treatments.

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