Residence Services Intern - Summer Season 2021
Questa posizione non è più disponibile, ma ce ne sono altre Housekeeping offerte di lavoro
Chiusa

Residence Services Intern - Summer Season 2021

Cosa comprende il lavoro

Residence Services Intern – Summer Season 2021

As a member of our Residence Services team, you will leverage your academic experience in real-world scenarios, while experiencing what it is like to help craft exceptional experiences for our owners and guests. Channel your passion for personalized guest service by providing a warm welcome for our owners and guest and sharing the very best attractions, events and venues our destination has to offer with our guests and owners!

 

Summary of Responsibilities:
Reporting to the Assistant Residences Manager, responsibilities and essential job functions include but are not limited to the following: 

 

  • Gain valuable operational experience by rotating through Housekeeping, Concierge, Residence Services, and Owner Services.
  • Identify and document all requests, expectations and biographical information for owner and guest profiles to facilitate creating personalized experiences.
  • Coordinate and provide advance itinerary planning and reservations at least 30 days prior to arrival. 
  • Review daily arrivals and identify special requirements with the Doorperson, Butlers and Housekeeping.
  • Act as a Front Desk liaison for our owners & guests.
  • Greet owners and guests upon arrival, completing the check-in process and escorting them to their room ensuring all service standards are followed.
  • Providing an orientation of the club, their residence, as well as, retail and restaurants within Ghirardelli Square.
  • Ensure up to date concierge referral material and educate other Concierges, Door Attendants and Butlers on new information ensuring accurate details.
  • Accurately process charges to guests for rental, groceries, and customer services.
  • Maintain a detailed log record tracking all requests, both pending and confirmed.
  • Maintain community liaison with vendors and continually expand knowledge of San Francisco and Bay Area history, activities, events, attractions.
  • Provide special event coordination of private party requests in the private room or in-room as requested.
  • Work directly with all departments and colleagues to establish consistent positive communications and interdepartmental cooperation.
  • Support with emergency protocol and procedures as necessary.
  • Follow department policies, procedures and service standards.
  • Follow all safety policies and procedures.
  • Other duties as assigned.

Qualifications:

  • Previous customer service experience required.
  • Self-motivated and capable of owning tasks and projects from end-to-end with limited supervision.
  • Eager to ask questions while also open to constructive feedback.
  • Must possess a professional presentation.
  • Must possess outstanding customer service skills, as well as sophisticated verbal & written communication skills.
  • Computer literate with experience utilizing Microsoft Office preferred.
  • Willingness to assist with problem-solving owner, guest, and employee challenges as needed.
  • Highly responsible, detail-oriented, & reliable.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Must be able to work mornings, afternoons, evenings, holidays, and weekends.

 Physical Aspects of Position (include but are not limited to):  

  • Frequent standing and walking throughout shift.
  • Ability to lift up to 50 lbs.
  • Occasional kneeling, pushing, pulling, lifting.
  • Occasional ascending or descending ladders, stairs and ramps.
  • Sitting for long periods of time.

Su di te

See description
  • Lingua richiesta: Inglese.

L'azienda

Location
Perched on Bermuda’s stunning south shore with miles of pink sand beaches, the luxurious Fairmont Southampton, Bermuda beach resort sits on nearly 100 acres, dotted with lush bougainvillea and towering coconut palms. Conveniently located in the mid-Atlantic, less than a two-hour flight from most east coast gateways; this Bermuda hotel is perfect for Atlantic vacations, getaways, meetings & events year-round.

Accommodations
Fairmont Southampton Bermuda hotel's spacious guestrooms—many with sweeping water views—are richly appointed with private balconies, walk-in closets and marble bathrooms. For unsurpassed luxury and service reserve a room on the Fairmont Gold Floor, a hotel-within-a-hotel.

Vedi profilo
Chiusa

Residence Services Intern - Summer Season 2021

San Francisco, CA, Stati Uniti

Stage, A tempo indeterminato

Data di inizio:

Ultima data di inizio:

Cerchi qualcosa di diverso? Visualizza offerte di lavoro relazionate