Chief Concierge
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Chief Concierge

Fairmont Yangcheng Lake

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Chief Concierge

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Chef Concierge

The Chef Concierge is responsible for ensuring that the concierge team offers the best service, knowledge and assistance to our guests. He/she has a hands-on approach to operations, and should constantly be striving to innovate new ideas to enhance our service product and update the ever-changing information on the hotspots and things to do in Kunshan/Suzhou/Shanghai area.

 

Hotel Overview: Nestled along the shores of the legendary Yangcheng Lake, Fairmont Yangcheng Lake is a luxury five star resort with over 80 hectares of lush parkland, recreation facilities and Yue Feng Organic Farm.  The hotel features 200 guest rooms with lakeside views plus an additional 25- room VIP villa, 1,600 square meters of function space, a Willow Stream Spa and Health Club and 5 Food and Beverage Outlets, including high-end signature Chinese Restaurant.

 

Summary of Responsibilities:

Reporting to the Front Office Director, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, engaging and friendly service
  • Supervise the Concierge team
  • Manage performance all staff in Concierge, and ensuring all personnel files are kept up to date.
  • Conduct Personal Development Interviews and Colleague Performance Appraisals as required.
  • Take active role in departmental training
  • Encourage and motivate concierge colleagues
  • Take care of various administrative tasks including information updating with the concierge team on new restaurants tours in Abu Dhabi, etc
  • Ensure that the Fairmont is always dealing with and recommending the best outside companies
  • Ensure all commissions taken is done so transparently and fairly
  • Formulate new procedures in pursuit of improved service
  • Deal with guest complaints
  • Be ever-present in the lobby
  • Constantly be aware of daily functions and promotions in the hotel

Qualifications:

  • Previous experience is an asset
  • Minimum College diploma or education in Hospitality management an asset
  • Minimum 4 years experience in a supervisory/management role in a luxury hotel
  • Must have outstanding Guest Interaction skills
  • Must display strong organizational skills
  • Strong communication skills; fluency in English is a must.
  • Should recognize the necessity for standards and policies, but should also be able to adapt his/her approach to each situation as necessary
  • Should have strong administrative skills
  • Must have good knowledge of Opera, MS Word and MS Excel
  • Must have excellent knowledge of the hotel, its facilities and services
  • Should have a good knowledge of local, including its history, tourist attractions and current events
  • Should act as a role model to colleagues, and maintain the highest level of personal and ethical conduct
  • Must have high grooming standards
  • Should be flexible in terms of working hours

Visa Requirements: Must be legally eligible to work in China. 

 

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

 

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

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Chief Concierge

Kunshan Shi, Suzhou Shi, Cina

A tempo completo, A tempo indeterminato

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