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Four Seasons
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Assistant Reservations Manager
Cosa comprende il lavoro
The Assistant Reservations Manager will oversee both our Dallas and Vail properties and will play a leading role in generating revenue for both properties. Some of your daily tasks will involve following sales strategies, listening and communicating effectively with Reservations Sales Specialists and a wide range of callers, closing sales, monitoring the data input in the property management system. You also manage room blocks for large events, monitor billing arrangements, and handle room inventories.
Job Responsibilities:
- Manage room inventory, reservations block assignment, availability controls and overbooking strategy in coordination with Revenue Manager.
- Execute of the Reservation Department’s policies and procedures and manage the daily operation, following Benchmark Standards.
- Monitor group blocks pick-up in collaboration with the Sales and Conference Services department.
- Oversee rate and package code configuration following WRO Distribution Standards.
- Interviews, trains and schedules the team. Sets development plans and provides performance reviews.
- Supervises the profile management system (GOLDEN), it’s operational implementation and training adhering to Global Guest Recognition Guidelines set by WRO.
- Analyzes call volume (ACD) reports including abandonment rate, and take action as appropriate.
- Manage the reservations team incentive program and compile/publish monthly results by agent.
- Respond according to the crisis management plan to any resort emergency or safety situation.
- Provide input for the weekly forecast
Job Requirements:
- 2-3 Years Experience in Front Office/Reservations management position.
- Understanding of high-end luxury Resort product.
- Excellent English language.
- Computer literate (Knowledge of OPERA PMS an asset)
Four Seasons offers an award-winning work environment and an excellent benefits package which includes:
- Generous medical, dental & vision insurance plans
- Competitive salary & wages
- 401 (k) Retirement plan
- Complimentary stays at other Four Seasons properties
- Excellent training and development opportunities
- Free meals on duty
- Free uniforms and free uniform care
- Paid holidays and PTO
Learn more about what it is like to work at Four Seasons, visit us:
- http://jobs.fourseasons.com/
- https://www.linkedin.com/company/four-seasons-hotels-and-resorts
- https://www.facebook.com/FourSeasonsJobs
- https://twitter.com/FourSeasonsJobs
- Watch us at: https://youtu.be/lzq78MIkT2s
You will have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Four Seasons Resort & Club Dallas is an equal opportunity employer.
Vail
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
- Dipartimento: Prenotazioni
Chiusa
Assistant Reservations Manager
A tempo completo, A tempo indeterminato
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