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Four Seasons Hotel New Orleans
Director of Event Sales & Group Services
Join a diverse and talented pre-opening team in New Orleans
We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves, and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.
The role of the Director of Event Sales & Group Services (also referred to as Director of Catering and Conference Services)
We are seeking a dynamic individual who is a natural leader and one that champions our brand and culture as well as oversees all aspects of a profit and service driven Catering/Conference Services department. This includes maintaining and monitoring the accuracy and effectiveness of all written communication from catering and conference services managers and support staff for our external customers as well as internal team.
Actively prospect and solicit, develop and maintain catering accounts through personal sales calls, trade shows, and on-site entertainment. Supervise the execution of banquet events.
Finalize the requirements of Four Seasons internal events as well as personally booked catering events while maximizing revenue potential through upselling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
Manages challenges and glitches that arise while groups are on property and find solutions keeping Director of Marketing and Planning Committee fully informed of all unusual matters so prompt corrective action can be taken where appropriate.
Knowledge, Skills and Abilities
The qualified candidate will possess a passion for flawless service and the highest level of integrity and work ethic.
- A minimum of five years’ experience leading a team in a comparable role
- Strong selling and negotiating skills
- Strong verbal and written communication skills
- Solid organization skills
- Proficiency in the use of Microsoft Office (Excel, Word)
- Strong interpersonal and team player skills
- Strong leadership and management skills
Occasional travel is required for training, conferences and special events.
About Four Seasons Hotel New Orleans
With a front and centre location at the edge of Canal Street, Four Seasons Hotel New Orleans will introduce thoughtful, intelligent service to the Crescent City. Brought to you by masters of their craft, our landmark tower will be transformed when we open in the spring 2021. Guests will dine on innovative Louisiana cuisine, relax by our resort-style pool and plan their celebrations on our 34th floor observation deck boasting NOLA’s best views.
Named one of Fortune Magazine’s 100 Best Companies to Work For over the past 22 years, Four Seasons Hotels & Resorts can offer an opportunity to build a life-long career with global potential. Our employees – people who share a single focus and are inspired to offer great service, personify our company culture.
A career with Four Seasons means working for a company where our Corporate Values are much more than a program or a policy; they define who we are and inform the decisions we make. Our benefits include complimentary hotel stays, competitive wages, Medical, Dental, Vision, 401K and complimentary meals. We strive to have a long-lasting, positive influence on the communities where we operate and on the people, we employ and serve around the world.
US work authorization is required
Position in property based in New Orleans
Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.
Learn more about Four Seasons:
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf