Food & Beverage Trainer

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Food & Beverage Trainer
Four Seasons

Pubblicata
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Descrizione del lavoro



Principle Accountabilities

  • To assist all F&B managers to identify training needs in relation to both departmental and hotel objectives.
  • To develop, prepare and coordinate all F&B training plans.
  • Responsible for Departmental Orientation of all new employees as well as being the assigned "Buddy" for them.
  • Drive and monitor the implementation and maintenance of on job and off job training programmes and processes to ensure all employees receive the relevant training and development in line with: departmental standards, policies and procedures, our vision, mission and values, Four Seasons Core standards, Forbes, Health & Safety procedures and Standard Training Manuals.
  • Advise, assist and co-ordinate the management in producing and maintaining training records.
  • To ensure all employees are aware of the development opportunities available to them internally and externally.
  • To maintain and update training calendars on the departmental notice boards and to drive and coordinate nominations.
  • To coordinate all programmes for students, trainees and work experience and to act as their main point of contact within F&B.
  • To compile and maintain Induction & training manuals and policies, Coach and mentor trainees and co-ordinate monthly training meetings.
  • Ensure all F&B employees are HACCP certified and standards are respected.
  • To evaluate and verify understanding of all employees on the service standards.
  • To develop within the F&B Division all possible means and programs in order to facilitate work related procedures and upgrade the performance standards.
  • Develop measurements to ensure understanding and follow up for compliance.
  • To prepare and update within the Division, all training records for each employee, as well as career paths and development charts.
  • To establish within the Division measurements to check adherence to the set service standards.
  • To conduct/ensure that, daily measurements for standards are done.


General

  • Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
  • Performs additional duties as directed by supervisors.
  • Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
  • Is fully conversant with al health and safety, fire and emergency procedures.
  • Maintains a high standard of personal hygiene, dress, uniform, and body language.
  • Is polite and professional in any situation where the image or reputation of the hotel is represented.
  • Attends meetings and training as required by supervisors.
  • Ensures that all activities are carried out honestly, ethically and within the parameters of the Seychelles local law.
  • Interacts with guests actively and soliciting feedback.
  • Departmental Communication meetings
  • Quality Assurance methodology (i.e Forbes) used to identify training needs
  • Actual Operational involvement where necessary
  • Quality Checks and evaluations (dining experience) / Employee Dining Experience
  • Health and Safety Coordination and Training
  • Employee Engagement – Employee reviews, improvement plans and recognition programs


Qualifications and Experience (Competencies)

  • Preferably hotel school degree or diploma or the equivalent experience within the hospitality industry.
  • Should have worked as F&B Trainer in a five-star hotel for a minimum period of 2 years.
  • Should have held a Food & Beverage Operations role in a five-star hotel for a minimum period of 2 years.
  • Wine, spirit and food knowledge.
  • IT literate in Microsoft PowerPoint, Excel and Word.
  • Strong organisational skills.
  • Hospitality graduate is a must.
  • Excellent communication and presentation skills is a required.
  • Advanced knowledge of English - spoken, written, reading is a must.


Dettagli

Tipo di lavoro
A tempo completo
Località
Seychelles
Dipartimento
F&B altro
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato

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