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Front Desk Receptionist
Status: Full time
Location: Four Seasons Resort Maui at Wailea
Join the team of dedicated employees at Four Seasons Resort Maui at Wailea, named one of Fortune magazine's "Best Companies to Work For" and winner of Forbes Five Star and AAA Five Diamond awards.
We are looking for a Front Desk Receptionist who is passionate in providing only the highest levels of customer service. This position reports to our Front Office Management Team. Work authorization for this location is required.
Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Knowledge and Skills
High School education or equivalent experience.
One year previous luxury hotel experience, preferably in the front office/reservations/concierge departments.
Skills & Abilities:
Ability to read, write and English.
Consistently demonstrates the following employee behaviours to:
- “Start with The Heart” by being caring and compassionate, aware and present and recognizing confidently
- “Master Your Craft” by constantly learning, delivering with passion and being a brave problem solver
- “Be You” by being genuinely yourself, honest and reliable and a committed team player
Licenses or Certificates:
The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.
What to Expect
- Be part of a cohesive team with opportunities to build a successful career with global potential
Learn more about what it is like to work at Four Seasons – visit us:
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf