Group Rooms Coordinator
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Group Rooms Coordinator

Four Seasons

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Group Rooms Coordinator

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Who We Are:

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees.  To learn more about Four Seasons Hotels and Resorts, watch this exciting video: We Are Four Seasons .

Four Seasons Resort Scottsdale is a luxury hotel nestled in the foothills of Pinnacle Peak amid towering cacti, enriched with outstanding design and talent.

https://www.fourseasons.com/scottsdale/

https://www.instagram.com/fsscottsdale/

The Opportunity:

The Four Seasons Resort Scottsdale is in search of a Group Rooms Coordinator. The Group Rooms Coordinator is responsible for all room reservations aspects for groups in addition to CORE department responsibilities. Group Coordinator monitors and manage group room blocks with the Resort inventory; as well as, ensure group contractual obligations are met and group contacts, Sales Managers, Conference Service Managers, Operational Departments, and Director of Revenue Management are aware of any and all communication regarding group blocks.

Job Duties include but are not limited to:

  • · Process all group turn-overs: making new group file, sending introduction letter to group contact, creating group rate code, verify cut-off date, send cut-off date reminders, and verifying room block and rate information from booking recap, hard block suites or special room requests and clean up old rate codes.
  • · Communicate all group activity – pickup, attrition and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers.
  • · Run the Group Cut-off Report daily and process rooming list within 48 hours of receipt, providing group contact and Conference Service Manager with room block report and rooming list with confirmation numbers.
  • · Provide Accounting with each groups’ rooming list from Group Contact and pickup and/or attrition
  • · Communicate all group activity to Director of Revenue Management to assist in making yield decisions; maintain Opera accuracy with group GRC to ensure inventory is being held correctly for all groups.
  • · Provide reservations and Front Desk Staff with list of Call-In and Form groups, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters; provide Conference Service Manager of any Special Attention, VIP information. i.e. arrival/departure manifest, billing, etc.
  • · Take in-coming reservation queue calls and non-queue calls, process Internal, WRO, Trust and FIT Reservations


Who We Look For:

The ideal candidate will have:

  • 1-year previous reservations experience
  • · Knowledge of Operations front/back of house
  • · Previous experience in High Volume Call Center
  • · Must have strong written and verbal communication skills
  • · Must be able to type 40 wpm
  • · Comprehensive computer and analytical skills
  • · Superior guest service and salesmanship skills
  • · Proficient in Microsoft Word, Excel, Internet, Outlook and Golden
  • · Work well under pressure, multitasking and team player
  • · Detail oriented organizational skills and thinks strategically


Some Benefits Four Seasons Employees Enjoy Include:

  • Energizing Employee Culture where you are encouraged to be your true self!
  • Comprehensive learning and development programs to help you master your craft.
  • Inclusive and diverse employee engagement events all year-round.
  • Exclusive discount and travel programs with Four Seasons
  • Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
  • And so much more!


Visa Requirements:

US work authorization is required

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Chiusa

Group Rooms Coordinator

Scottsdale, AZ, Stati Uniti

A tempo completo, A tempo indeterminato

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