Descrizione del lavoro
A university degree or equivalent experience required.
Minimum of 3 years experience working in a managerial capacity;
Experience in hotel operations, preferably Four Seasons or other service environments or;
Experience in adult education or a similar environment;
Experience managing in diverse cultures.
Implements Vision: Creates a compelling picture of how the learning function can improve the performance of the hotel and execute the strategy.
Establishes Strategies: Develops long rage learning, development, human performance strategies to implement the vision.
Manages Staff: Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement. Trains new Designated Trainers when required.
Manages Peers: Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period. Trains managers to train their employees in the needed skills area.
Supports Planning Committee: Trains and assists Planning Committee members to conduct management development programs, and blended learning programs to their direct reports.
Drives Standards Achievement: Is a champion for Core and Culture Standards achievement through training, testing, campaigns, and initiatives.
Operation Focused: Is involved in ensuring the necessary training and learning is conducted in departments on a consistent basis.
Identifies Guest Expectations: Works with hotel management to identify performance gaps through the analysis of Glitch Reports, Guest Comment Cards and Richey International Spotter Reports.
Facilitates Programs: Is able to facilitate learning programs for managers and employees when required.
Collaborates with Managers: Consults with managers to determine solutions to needs and implement change initiatives
Assistant Director of People and Culture