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Four Seasons
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ResCom Agent
Cosa comprende il lavoro
We have a ResCom (Reservations-Communication) Agent position!
If you enjoy interacting with guests/customers with the highest level of hospitality and professionalism, meeting and then exceeding the needs of others whenever possible, able to think on your feet to solve guest problems, and have a knack for managing inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc., then you are the person we've been looking for!
Responsibilities
Responsible for selling the hotel and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction. Answers and directs phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Skills/Qualifications
Ideal candidate will have:
Previous Reservations and/or Front Office experience.
Experience in a high volume call center.
Reading, writing, and oral proficiency.
Strong customer service.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
- Dipartimento: Prenotazioni
Chiusa
ResCom Agent
A tempo completo, A tempo indeterminato
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