Front Office Supervisor
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Front Office Supervisor

Hilton

Pubblicata

Chiusa

Front Office Supervisor

Cosa comprende il lavoro

This is a 32 hour per week part-time contract.

A Front Office Supervisor with Hilton Hotels & Resorts assists in management of daily Front Office operations and works with customers and Guests.

What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.What will I be doing?
 

As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise the efficient operations of reception including check in/out procedures

  • Support team members in handling guest requests and enquires to ensure a positive outcome is achieved.

  • Ensure that the Rooms Management team are kept fully aware of any relevant feedback from Guests and/or other departments

  • Demonstrate a high level of customer service at all times

  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations

  • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

  • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork

  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

  • Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties

  • Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards

  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required

  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

  • Follow and adhere to company brand standards

  • Assist other departments wherever necessary and maintain good working relationships with Team Members



What are we looking for?

Front Office Supervisor serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Previous experience in a customer-focused industry

  • Desire to progress within the Hospitality industry

  • Positive attitude and good communication skills

  • Commitment to delivering a high level of customer service

  • Excellent grooming standards

  • Ability to work on your own and as part of a team

  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous supervisory experience

  • Previous experience in the hotel industry

  • Good knowledge of OnQ PM

     



What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.
  • More than 500 locations and nearly 200,000 rooms across six continents
  • Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry
Chiusa

Front Office Supervisor

Hounslow, Regno Unito

Part-time, A tempo indeterminato

Data di inizio:

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