Manager - Credit

[{{ $ctrl._job.status.name | translate}}] Manager - Credit
Hilton

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Position Summary 职位概述

Support the overall strategic management of the credit section by establishing effective working relationships with colleagues, in particular the Director of Business Development, Director of sales, Revenue Manager, Director of Banquet & Conference sales and Accounts Receivable, Convert the entire hotels revenue into collected cash within the shortest agreed timescale through managing the credit control in a diligent and professional way.

  1. To maintain a high customer service focus by approaching your job with the customers always in mind and being proactive in a timely manner towards their needs and requests of customers.


始终使自己的工作以顾客为核心,积极主动及时地对待顾客的需要和要求。           

  1. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.


  1. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new  skills or knowledge in order to improve your personal performance.


  1. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.


  1. To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.


  1. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.


  1. To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel.


  1. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.


  1. To contribute positively to Equilibrium and Esprit by providing both guests and fellow team-members with courteous, hassle-free service and by seeking to always maintain a pleasant working environment.


  1. To conduct credit investigations so that an intelligent informed decision of a customers credit worthiness, character and ability to pay may be ascertained to justify extension of credit;


  1. To ensure the collection of accounts receivable is kept current and follow up closely on over-aged accounts.


  1. To maintain good relations with hotel customers including but not limited to wholesalers, corporate clients, hotel guests, travel agents, tour operators, function organisers, airlines, government etc.


  1. To review supporting documents verifying the accuracy of the balance of receivables.


  1. To recommend the write off of uncollectible accounts only after a comprehensive pursuit of outstanding monies has taken place.


  1. To report immediately any unfavourable information received affecting a customer’s credit standing so that appropriate action may be taken.


  1. To report directly to the General Manager and/or Director of Finance on all matters affecting credit and collection.


  1. Ensure that all credit application forms are approved and updated annually.


  1. To supervise the activities of the credit staff in order to achieve an efficient and effective performance of each individuals duties and responsibilities.


  1. To maintain an up to date Credit Manual and ensure that they are strictly adhered to and enforced.


  1. To work closely with the Accounts Receivable Supervisor and/ or Clerk to follow up on overdue accounts.


  1. To ensure that all collection calls have been made on a timely basis, documented in writing and followed up on a monthly basis.


  1. To schedule credit meetings at least once a month.


  1. To ensure that the number of debtor days outstanding is within the acceptable range as stipulated in the policies and procedures manual.


  1. Ensures that the month end processes are completed in a timely and accurate manner.


  1. Prepares all supporting documentation for monthly allowances and monthly journal vouchers relating to the receivables ledger.


  1. Ensures the timely and accurate entry of all credits to the various accounts.


  1. Handles all customer queries in a timely and effective manner, using preventative rather than curative measures.


  1. Pro-actively follows up on any outstanding accounts to ensure the hotel is protected from loss.


  1. Prepares all necessary reports pertaining to accounts receivable.


  1. Alert sister hotels on bad debts accounts information to avoid losses might be incurred in other sister hotels


  1. Processes and controls all sundry payments made by credit card.


  1. Maintains an adequate and up to date filing system.


  1. Is flexible in relation to working hours, particularly around month end.


  1. Handles all requests and enquiries in a timely, efficient and friendly manner.


  1. Minimises the risks of accidents and workers compensation costs by ensuring the correct work practises are used and that the area is safe from hazards.


  1. To perform any additional tasks assigned to ensure that the hotel functions smoothly.


The basic responsibilities of the Chief Income Auditor is to check that all charges raised by each department have been properly posted to guests accounts or otherwise accounted for and the correct procedures have been followed and that all daily income that should have been received by the hotel was received.

  1. To maintain a high customer service focus by approaching your job with the customers always in mind and being proactive in a timely manner towards their needs and requests of customers.


始终使自己的工作以顾客为核心,积极主动及时地对待顾客的需要和要求。             

  1. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.


  1. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new  skills or knowledge in order to improve your personal performance.


  1. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.


  1. To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.


  1. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.


  1. To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel.


  1. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.


  1. To contribute positively to Equilibrium and Esprit by providing both guests and fellow team-members with courteous, hassle-free service and by seeking to always maintain a pleasant working environment.


  1. Audits the daily revenue figures, supporting reports and vouchers.


  1. Ensure that Daily and Monthly revenue and settlement reconciliation is prepared on a timely basis.


  1. Ensure that all revenue is captured and reported.


  1. Ensure all gifts or entertainment voucher are controlled as per the policy.


  1. Reviews all entertainment dockets and officers checks, ensuring that all are authorised and signed and have appropriate level of detail.


  1. Checks that complimentary rooms have been appropriately authorised.


  1. Audits the telephone interface report to ensure all telephone revenue has been posted.


  1. Audits the internet interface report to ensure all internet revenue has been posted.


  1. Ensures the relevant Front Office & Outlet reports are printed, audited and filed in date order.


  1. Verifies transactions posted in the daily report, including but not limited to credit cards, city ledger, crew allowances, paid outs, allowances & rebates, miscellaneous charges, voiding, car park revenues, and room safe keys.


  1. Prepare rebate and allowance summary and rebate journal.


  1. Reconcile credit card charges between electronic credit card machine and Point of Sale system on a daily basis.


  1. Prepares daily revenue report for the Director of Finance/Financial Controller.


  1. Ensure that all concessionaires revenue are reconciled, and recorded accurately.


  1. Audit the daily General Cashier’s Report.


  1. Check the Room Rate Discrepancy Report to ensure that all rate changes, upgrades etc have been properly authorised.


  1. Check to ensure that the Room Status Discrepancy Report is printed twice daily and any exceptions noted are reported..


  1. Record cashier overs/unders in the relevant reports and followed up with the Outlet Managers or Front Office Manager.


  1. To follow up on any discrepancies, incomplete work or missing information with the relevant departments.


  1. Ensure all paid out vouchers have proper authorisation, signatures and backup.


  1. Follow up with Revenue/Reservation team to ensure that any no-show are reviewed and charges made accordingly.


  1. Audit the daily food & beverage report and verifying the cashier’s remittances to the General Cashier’s Report.


  1. Ensure that all restaurant and bar checks are properly accounted for.


  1. Ensure that all banquets and functions revenue is entered.


  1. To be fully conversant with the hotel Manual Contingency Plan in case of computer system failure and ensure that all manual procedures are followed and adhered to.


  1. Ensure the accurate and timely input of data to the general ledger system.


  1. Maintain adequate and up to date files.


  1. Conduct monthly house float count.


  1. Conducts safety deposit boxes audit.


  1. To handle all requests and inquiries in a timely and efficient manner.


  1. Minimises the risks of accidents and workers compensation costs by ensuring the correct work practises are used and that the area is safe from hazards.


  1. Is flexible in relation to working hours, especially at month end.


  1. To perform any additional tasks assigned to ensure that the department functions smoothly.


  1. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.


如有必要 ,该部门有权更改或补充该职位描述。

  1. Carries out any other reasonable duties and responsibilities as assigned.


Organizational Relationships 组织关系:

Positions directly reporting to this position (titles): 

  • N/A 没有


Specific Job Knowledge, Skill and Ability 工作技能技巧要求:

  1. Fluent in written and spoken English.


  1. Good relationship with the local bank and government agencies.


  1. Good communication skill with clients.


  1. Must possess basic computational ability.


Required Qualifications 必要的资历要求:

  1. University Preferred Commerce Degree in Accounting and Management.


  1. Previous experience in a managerial operational accounting role.


  1. At least 3 years of working experience in hotel industry or higher in the other hospitality industry.


4.     Fluent in written and spoken English.

Dettagli

Tipo di lavoro
A tempo completo
Località
Shanghai, China
Dipartimento
Amministrazione, Finanza e contabilità
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato

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