[{{ $ctrl._job.status.name | translate}}] Client Assistant
Indie Campers

Pubblicata

Descrizione del lavoro

The Client Assistant will be the direct point of contact for Indie Campers with our clients, providing world-class customer service.

Main tasks:

Direct contact with the clients, providing world-class customer service;
Receive and deliver the campervans (check-ins and check-outs);
Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions;
Maintain updated information on van availability, reservations and guest communications;
Perform all the supportive functions in order to make sure operations run smoothly, including picking up guests from/to the airport and prepare vans;
Verify and prepare vans before each booking;
Performing inspections and keeping complete, accurate records of the vehicle’s condition.

Requisiti

Requirements:

Relevant Experience in Hospitality or Customer Service Position;
Degree in Tourism or Hospitality (plus);
Fluent in English and language of the location you're applying for (mandatory);
Valid Driver's license and confidence to drive a campervan (mandatory);
International Study or Work Experience (plus);
Outgoing and friendly with a gregarious personality and a natural talent for customer service;
Excellent communication and people skills;
Dynamic and proactive approach;
Problem Solver: Flexibility and availability for last minute challenges and ability to focus on customer satisfaction;
Availability for flexible schedules and hands-on approach to problems;
Responsible, organized and capacity for critical reflection.

Dettagli

Tipo di lavoro
A tempo completo
Località
Hamburg, Germany
Dipartimento
Logistica, Turismo, Guest Relations, Assistenza clienti
Lingue
Inglese, Tedesco (facoltativo)
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato

Indie Campers

What started off as a 3 van rental company in Portugal, brought to reality in 2013 by 2 good friends, a Portuguese and an Austrian, has become Europe’s largest campervan rental company. With a fleet of over 800 vehicles, Indie Campers currently operates over 35 locations across Portugal, Spain, France, Italy, Germany, Netherlands, Belgium, Croatia , Iceland, Ireland, Great Britain and opening more destinations at any moment.

Aiming to provide travelers with the ultimate road trip experience, Indie Campers offers adventurers the opportunity to start their journey in one location and end it in any of our other depots. Indie Campers makes it easy for all keen explorers to effortlessly customize their trip and turn their holidays truly unique.

Further, Indie Campers shifts the hassle of travel planning towards a relaxed, personalized experience through the dedicated support of the bookings team. We provide travelers with authentic local tips and advice, highlighting special places for an unforgettable trip.

We are committed to delivering an exceptional customer experience, as well as outstanding care and support. We take great pride in working on consistently improving our product offering, as well as our complementary services. Indie Campers’ mission is to enable the freedom of movement, inspiring and connecting explorers worldwide with unforgettable European destinations. Driven by a deep passion for traveling and bold living, our keen desire is to restore authenticity and add a dimension of adventure to our travelers' journeys. Join the movement. Go Indie.

Join our team!
We’re a fast-growing, digital company with a talented team of professionals, taking the travel industry by storm. We’re also a tight-knit group of friends who love spreading the travel bug. And guess what — we’re hiring!

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