[{{ $ctrl._job.status.name | translate}}] Guest Relations Manager
The Carlton Tower Jumeirah

Pubblicata

Descrizione del lavoro

A New Beginning

This December, The Carlton Tower, Jumeirah will reopen its doors after an extensive renovation of the iconic London hotel.

As when the hotel was first opened, the new vision will challenge tradition while remaining faithful to its heritage and architectural legacy. The re-launch will reveal signature interiors combined with exquisite facilities and service standards crafted to show the famed Jumeirah hospitality at its very best.

Join The Adventure

To avoid any unnecessary risks related to the current health crisis, the entire hiring process will take place through phone and video interviews. We want you to do well from the beginning, so we’ll give you every chance to impress during this process.

This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

To ensure the smooth running of all duties of the Guest Relations operation and assist with the smooth and efficient running of the Rooms Division department office, achieving maximum guest satisfaction and adhering to the standard of service required by the hotel in accordance with hotel policies, procedures and objectives.

Requisiti

Key Duties
• To assist with the smooth and efficient operation of the main lobby and to
provide all guests entering the hotel with a warm welcome and offer
assistance as appropriate.
• To act as liaison officer between Reception, Concierge and the Assistant/Duty
• Managers in all matters related to guests checking in and/or checking out, as
well as ensuring maximum follow up during their stay.
• To achieve maximum sales and guest satisfaction by adhering to the
standards of service required in accordance with the hotel’s policies,
procedures and objectives.
• The Guest Relations Managers success is measured on the increase of positive feedback via JD Power, Trip advisor, Guest comments and any other media feedback

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers with one of the most luxurious brands in the hospitality industry. This includes…
• Free meals on duty
• Dry cleaning of uniforms / office attire
• 33 days paid annual leave including bank holidays
• Extra day of holiday for significant birthdays
• 50% off all Jumeirah restaurants and bars
• Generous discounted Jumeirah hotel rates
• Interest free season ticket loan
• Recognition and Social calendar
• Private Medical Insurance and Dental cover (Travel Insurance if applicable)
• Company Pension Scheme with enhanced employer contribution
• Excellent training and development opportunities

Dettagli

Tipo di lavoro
A tempo completo
Località
London, United Kingdom
Dipartimento
Amministrazione, Guest Relations
Lingue
Inglese
Comincia tra
novembre 2020
Durata del contratto
A tempo indeterminato

The Carlton Tower Jumeirah

This December, The Carlton Tower, Jumeirah will reopen its doors after an extensive and intricate renovation of the iconic London hotel.

As when the hotel was first opened, the new vision will challenge tradition while remaining faithful to its heritage and architectural legacy. The re-launch will reveal signature interiors combined with exquisite facilities and service standards crafted to show the famed Jumeirah hospitality at its very best.

This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time.

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

Guest Rooms
216

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