[{{ $ctrl._job.status.name | translate}}] Service One Agent
The Carlton Tower Jumeirah

Pubblicata

Descrizione del lavoro

A New Beginning

This December, The Carlton Tower, Jumeirah will reopen its doors after an extensive renovation of the iconic London hotel.

As when the hotel was first opened, the new vision will challenge tradition while remaining faithful to its heritage and architectural legacy. The re-launch will reveal signature interiors combined with exquisite facilities and service standards crafted to show the famed Jumeirah hospitality at its very best.

Join The Adventure

To avoid any unnecessary risks related to the current health crisis, the entire hiring process will take place through phone and video interviews. We want you to do well from the beginning, so we’ll give you every chance to impress during this process.

This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

To provide a smooth and efficient operation and maintain professional handling
of the telecommunications service at all times.

Requisiti

Key Duties
• Responsible for the speedy and courteous answering of the incoming calls
both internal and external in a warm and friendly tone.
• Entering of HotSoS guest requests and monitoring of response timing
• Ensure that all requests are handled in a timely manner and to follow up with
the guest ensuring satisfaction in service provided.
• Ensure all wakeup calls are correctly input into HotSoS.
• Ensure all wakeup calls are given on time and that the task is completed in
HotSoS.

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers with one of the most luxurious brands in the hospitality industry. This includes…
• Free meals on duty
• Dry cleaning of uniforms / office attire
• 33 days paid annual leave including bank holidays
• Extra day of holiday for significant birthdays
• 50% off all Jumeirah restaurants and bars
• Generous discounted Jumeirah hotel rates
• Interest free season ticket loan
• Recognition and Social calendar
• Private Medical Insurance and Dental cover (Travel Insurance if applicable)
• Company Pension Scheme with enhanced employer contribution
• Excellent training and development opportunities

Dettagli

Tipo di lavoro
A tempo completo
Località
London, United Kingdom
Dipartimento
Amministrazione generale, Guest Relations
Lingue
Inglese
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato

The Carlton Tower Jumeirah

This December, The Carlton Tower, Jumeirah will reopen its doors after an extensive and intricate renovation of the iconic London hotel.

As when the hotel was first opened, the new vision will challenge tradition while remaining faithful to its heritage and architectural legacy. The re-launch will reveal signature interiors combined with exquisite facilities and service standards crafted to show the famed Jumeirah hospitality at its very best.

This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time.

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

Guest Rooms
216

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