Reservations Supervisor – (in English)
Questa posizione non è più disponibile, ma ce ne sono altre Prenotazioni offerte di lavoro
Reservations Supervisor – (in English)

Kempinski

Pubblicata

Chiusa

Reservations Supervisor – (in English)

Cosa comprende il lavoro



Kempinski Al Othman Hotel

The spectacular new five-star Kempinski Al Othman Hotel Al Khobar offers sweeping views over the Al Khobar skyline. A wide range of  rooms and suites  are available, as well as 18 stunning, designer-styled  apartments  that combine the ultimate in elegance, space and comfort with all the services and amenities of a five-star hotel.

Reservation Supervisor 

Improve any revenue stream by selling the right mix of products & services, at the right price, at the right time, to the right customer, at the right customer touch point, using the right distribution network. We strive to balance the needs of all stakeholders by hiring and retaining the most passionate, experience and entrepreneurial talents.

Key Responsibilities

  • Drive market share and revenue performance through proper pricing and mix management using competitive reports:

  1. Closely monitor competitive pricing and understand the impact of pricing decisions on property performance.

  • Develop overall pricing strategy to include all market segments and distribution channels.
  1. Provide guidance on corporate transient, group & wholesale pricing.

  2. Ensure effective pricing strategies to reflect asset strength relative to the competition.

  3. Ensure compliance to the Best Rate Guarantee.

  • Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS.
  • Responsible for effective implementation and compliance with Kempinski Revenue Management standards:
  1. Maintain accuracy and timely entry of all relevant data in systems.
  2. Review and analyze data on an ongoing basis.
  • Pro-actively identify need periods and prepare a need period plan, in cooperation with hotel Sales & Marketing, & Corporate/Regional resources.
  • Ensure all distribution channels are returning appropriate availability and pricing for the following 365 days.
  • Ensure that the department number 2 is fully able to complete the forecast, run a Revenue meeting, manage all daily tasks, and can manage all aspects of reservations (cut off dates, rooming lists, guest complaints).
  • Complete understanding and effective execution of current and new Revenue Management tools including IDEAS, EZ Yield, Opera, and any new/similar tools or reports developed in 2010 and future years.
  • Compliance to Kempinski standards for rate plans, rate categories, market segments, profiles and all other PMS related Revenue Management functionalities.
  • Clearly communicate to hotel team the strategic vision and objectives on how to drive revenue and improve performance.
  • Ensure hotel team members understand the concept of Revenue Management and their role.
  • Educate the sales team on the effective use of IDEAS and Opera to improve profitability of group bookings (when applicable).
  • Share best practices and key learnings with peers and management.
  • Identify and communicate to either Regional or Corporate Revenue Management team in addition to appropriate technical support bugs/enhancements affecting Revenue Management from all Revenue Management tools, including PMS, IDeaS, Channel Reports and branded websites.
  • Lead the property’s weekly Revenue Management meeting and contribute to the daily Operations Meeting.
  • Provide Executive Committee with regular Revenue Management updates.
  • Strong leadership role in the monthly Forecasting Meetings.
  • Produce accurate forecast on a weekly and monthly basis (+/-5%).
  • Produce all relevant components pertaining to Revenue Management budget.
  • Recruit, train and mentor the Reservations Manager (when applicable) and/or a strong second with a view to contingency.
  • Assist in developing a career path for direct reports.
  • Attend all WebEx sessions organized by Corporate. (Unless valid business reasons).
  • Acknowledge receipt of any email request within a maximum of 48 hours.


Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 

Desired Skills & Qualifications

  • Minimum one year of experience in Assistant Reservation Manager or 3 years in Reservation Supervisor position
  • Ability to work and communicate to multinational environment
  • Local language excellent oral and written
  • English good oral and written


About Kempinski

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe’s oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

Organization: Kempinski Hotels

Location: Kempinski Al Othman Hotel Al Khobar

Job Type: Regular

Job Level: Staff

Schedule: Full-time

Job Posting: Jun 07, 2021

Unposting Date: N/A

Job Number: 210000ON

Chiusa

Reservations Supervisor – (in English)

Al Khobar, Arabia Saudita

A tempo completo, A tempo indeterminato

Data di inizio:

Ultima data di inizio:

Cerchi qualcosa di diverso? Visualizza offerte di lavoro relazionate

Sommelier
Sommelier

Sommelier

Celebrity Cruises

Miami, FL, United States

Bar Utility
Bar Utility

Bar Utility

Royal Caribbean Group

Miami, FL, United States