Restaurant Hostess ( Egyptian Only) at Madinaty Golf Club – (in English)
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Restaurant Hostess ( Egyptian Only) at Madinaty Golf Club – (in English)

Kempinski

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Restaurant Hostess ( Egyptian Only) at Madinaty Golf Club – (in English)

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Madinaty Golf Club by  Kempinski Nile Hotel 

Madinaty golf club venue provides the perfect setting for our elite guests located at Madinaty under the operation of kempinski Nile Hotel,the place contains spacious & elegant lounges that provide fancy dinner with different menus & 100 acres of a peaceful golf park where our guests can enjoy their day.

Hostess

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. 

Key Responsibilities:

  • Responsible to Assistant Restaurant Manager / Restaurant Manager
  • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
  • A courteous, professional and efficient service is provided at all times.
  • All duties and tasks are performed as per the tasks required at the outlet.
  • Be knowledgeable of all services and products offered by the hotel.
  • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
  • Ensure that the place of work and surrounding area is kept clean and organized at all times.
  • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
  • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
  • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
  • Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
  • Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
  • Undertake reasonable tasks and secondary duties as assigned by the Department Head.
  • Respond to any changes in the department as dictated by the hotel management.
  • Assist in carrying out scheduled inventories of products and operating equipment.
  • Project at all times a positive and motivated attitude and exercise self-control.
  • Maintain and update the restaurants guest history.
  • Maintain and coordinate the printing of the respective restaurant menus.
  • Maintain excellent communication to all related departments i.e
  • Guest Services and Concierge departments
  • Restaurant Reservations


Desired Skills & Qualifications:

  • Ability to work and communicate in a multinational environment, including oral and written language skills in English; Any additional languages are an advantage. 
  • Operational knowledge of the role.
  • Luxury Hotel Experiences. 
  • Communication skills. Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel and PowerPoint) and Opera; Basic knowledge of Micros is an advantage.
  • Passion for hospitality and the European elegance of service.


About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. 

Embrace an experience as individual as you are!

Organization: Kempinski Hotels

Location: Kempinski Nile Hotel Garden City Cairo

Job Type: Regular

Job Level: Staff

Schedule: Full-time

Job Posting: Mar 30, 2021

Unposting Date: May 30, 2021

Job Number: 210000EN

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Restaurant Hostess ( Egyptian Only) at Madinaty Golf Club – (in English)

Cairo, Egitto

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