Restaurant Supervisor – (in English)
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Restaurant Supervisor – (in English)

Kempinski

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Restaurant Supervisor – (in English)

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SCOPE

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

MAIN RESPONSIBILITIES

  • Responsible to Assistant Restaurant Manager/ Restaurant Manager.
  • Responsible for Head Waiter/ Waitress, Waiter/ Waitress & Host/ Hostess.
  • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
  • A courteous, professional and efficient service is provided at all times.
  • All duties and tasks are performed as per the tasks required at the outlet.
  • Be knowledgeable of all services and products offered by the hotel.
  • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
  • Ensure that the place of work and surrounding area is kept clean and organized at all times.
  • Successfully perform opening and closing procedures established for the assigned outlet.
  • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to superiors.
  • Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
  • Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
  • Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
  • Undertake reasonable tasks and secondary duties as assigned by the Department Head.
  • Assist in carrying out scheduled inventories of products and operating equipment.
  • Perform any other assigned reasonable duties and responsibilities.
  • Projecting at all times a positive and motivated attitude and exercise self-control.
  • Have a complete understanding of the monthly profit and loss statement of the department.
  • Lead the service and act as a role model to the team.
  • Ensure a flawless service to the highest standards and as required by the department and the hotel.
  • Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 


Required Qualifications & Competencies

  • Turkish nationality.
  • BA/BSc in Hospitality Management or related field.
  • Minimum 1 year in F&B service role. 
  • Excellent oral and written skills both in Turkish & English.
  • Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
  • Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
  • Ability to identify and delegate tasks effectively.
  • Excellent organizational and time management skills.
  • Applies a professional, confidential and ethical approach at all times.
  • Works in a safe, prudent and organized manner.
  • Ability to operate computer and office equipment.
  • Proficiency in Excel and Word.
  • To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

    • Passionate for Food & Beverage

    • People Oriented
    • Passionate for European luxury
    • Entrepreneurial
    • Straightforward
    • Business Acumen
    • Sense of responsibility
    • Leader
    • Team player
    • Analytical thinker
    • Flexible and reliable
    • Tolerant and open minded
    • Works well under pressure


Organization: Kempinski Hotels

Location: Çırağan Palace Kempinski Istanbul

Job Type: Regular

Job Level: Team Leader/Skilled Professional

Schedule: Full-time

Job Posting: Aug 24, 2022

Unposting Date: N/A

Job Number: 220000YO

Chiusa

Restaurant Supervisor – (in English)

Al Khobar, Arabia Saudita

A tempo completo, A tempo indeterminato

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