Restaurant Waiter / Waitress – (in English)
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Restaurant Waiter / Waitress – (in English)

Kempinski

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Restaurant Waiter / Waitress – (in English)

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The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. OVERALL OBJECTIVES

  • The job of Restaurant Waiter / Waitress is executed satisfactorily when:
  • All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
  • The service team is well managed, having delegated the appropriate tasks to the team members.
  • A High quality of product and service is maintained in the outlet.
  • The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.


MAIN RESPONSIBILITIES
  • Responsible to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.
  • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
  • A courteous, professional and efficient service is provided at all times.
  • All duties and tasks are performed as per the tasks required at the outlet.
  • Be knowledgeable of all services and products offered by the hotel.
  • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
  • Ensure that the place of work and surrounding area is kept clean and organized at all times.
  • Successfully perform opening and closing procedures established for the assigned outlet
  • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
  • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
  • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
  • Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
  • Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
  • Undertake reasonable tasks and secondary duties as assigned by the Department Head.
  • Respond to any changes in the department as dictated by the hotel management.
  • Assist in carrying out scheduled inventories of products and operating equipment.
  • Perform any other assigned reasonable duties and responsibilities as assigned. 
  • Project at all times a positive and motivated attitude and exercise self-control.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Organization: Kempinski Hotels

Location: The Capitol Kempinski Hotel Singapore

Job Type: Regular

Job Level:

Schedule: Full-time

Job Posting: Jul 02, 2019

Unposting Date: N/A

Job Number: 190001EW

Chiusa

Restaurant Waiter / Waitress – (in English)

Singapore

A tempo completo, A tempo indeterminato

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