Room Service Captain 客房送餐领班 – (in English)
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Room Service Captain 客房送餐领班 – (in English)

Kempinski

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Room Service Captain 客房送餐领班 – (in English)

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Grand Kempinski Hotel Shanghai

Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.





OBJECTIVE OF THE POSITION:





 职位任务:





Handle room service orders via phone from guests.  Ensure orders are accurately posted to the appropriate guest account.





 通过电话处理客房送餐的客人订单。确保订单准确的挂到正确的客人的帐户上

MAIN RESPONSIBILITIES:





主要职责:

Answer the telephone within prescribed number of rings.  Efficiently and professionally handle multiple incoming calls at once.

在规定的电话铃响数范围内接听电话。高效专业的处理多通同时来电。

Articulate and repeat each order to the guest before hanging up.  Use guest name and title.

在挂电话前清楚的向客人重复订单。称呼客人的姓名和职位。

Follow established script to encourage up-selling.

按制定的说明鼓励推销。

Give guest the approximate time of delivery.

告知客人大约的送餐时间。

Correctly enter all pertinent information of an order including special items, cooking meat instructions, no seasoning (MSG, salt), etc.

正确输入订单的有关信息,包括特殊项目,烹调肉食说明,不加调料(味精,盐)等。

Close checks to correct guest’s room account.

将帐单挂到正确的房帐上。

Print reports and/or complete paperwork at the end of shift.

在下班前打印报告和完成书面工作。

Promote teamwork and quality service through daily communication and coordination with other departments.  Coordinate VIP deliveries with appropriate departments.

通过与其它部门日常的交流和协作来推动团队协作和服务质量。与其它相应部门协调贵宾的服务工作。

May assist with other duties as assigned.

协助完成分配给的其它工作。





Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.





根据酒店的业务需求,额外的工作职责和任务可能在任何时间被添加。





About Kempinski





Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.





We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

Grand Kempinski Hotel Shanghai

Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai has 686 rooms and suites, 6 restaurants & bars as well as extensive banquet facilities for up to 720 guests. It also has an oversized indoor pool, Spa and state-of-the-art fitness center on the 30th floor with panoramic view. Within walking distance to the Oriental Pearl Tower and only a short drive away from The Bund, New International Expo Centre and luxurious shopping centres, the hotel is easy access to any well-known landmarks of Shanghai. The Pudong and Hongqiao international airports can also be reached within 45 minutes.





OBJECTIVE OF THE POSITION:





 职位任务:





Handle room service orders via phone from guests.  Ensure orders are accurately posted to the appropriate guest account.





 通过电话处理客房送餐的客人订单。确保订单准确的挂到正确的客人的帐户上

MAIN RESPONSIBILITIES:





主要职责:

Answer the telephone within prescribed number of rings.  Efficiently and professionally handle multiple incoming calls at once.

在规定的电话铃响数范围内接听电话。高效专业的处理多通同时来电。

Articulate and repeat each order to the guest before hanging up.  Use guest name and title.

在挂电话前清楚的向客人重复订单。称呼客人的姓名和职位。

Follow established script to encourage up-selling.

按制定的说明鼓励推销。

Give guest the approximate time of delivery.

告知客人大约的送餐时间。

Correctly enter all pertinent information of an order including special items, cooking meat instructions, no seasoning (MSG, salt), etc.

正确输入订单的有关信息,包括特殊项目,烹调肉食说明,不加调料(味精,盐)等。

Close checks to correct guest’s room account.

将帐单挂到正确的房帐上。

Print reports and/or complete paperwork at the end of shift.

在下班前打印报告和完成书面工作。

Promote teamwork and quality service through daily communication and coordination with other departments.  Coordinate VIP deliveries with appropriate departments.

通过与其它部门日常的交流和协作来推动团队协作和服务质量。与其它相应部门协调贵宾的服务工作。

May assist with other duties as assigned.

协助完成分配给的其它工作。





Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.





根据酒店的业务需求,额外的工作职责和任务可能在任何时间被添加。





About Kempinski





Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.





We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

Organization: Kempinski Hotels

Location: Grand Kempinski Hotel Shanghai China

Job Type: Regular

Job Level:

Schedule: Full-time

Job Posting: Aug 18, 2020

Unposting Date: N/A

Job Number: 190002EK

Scaduta

Room Service Captain 客房送餐领班 – (in English)

Shanghai, Cina

A tempo completo, A tempo indeterminato

Data di inizio:

Ultima data di inizio:

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