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Department Manager (Maternity Cover) - Melbourne Central
- Fixed-term contract until Nov 2021
- Great company culture and supportive team environment
- Quarterly product allowances and fantastic store discounts
Sephora ANZ is a division of LVMH- Moet Hennessy Louis Vuitton and our aim is to animate the most loved beauty community in the world. We opened our first store in December 2014 and now operate 21 stores including two flagships in Australia and one in New Zealand. Our success is built on innovation, a unique product portfolio, market-leading digital capability, and our exceptional people!
About the role
As a Department Manager (Senior Beauty Advisor) working closely with the Assistant Store Manager and Store Manager, your role is to demonstrate Sephora attitude, implement floor management, supervise customer service quality and drive store KPIs and targets. Your duties will include:
- Act as an extension to the store management team to manage team performance through coaching cast members on premium client service and sales techniques
- Serve as an escalation point for clients and cast member matters and confidently make store operation decisions during core hours
- Promote a high level of customer service and recommend suitable products to clients after undertaking a comprehensive understanding of their needs.
- Hold morning team briefings
Skills and experience required
- Previous experience in a similar role in a fast paced, high volume retail sales environment
- Strong leadership skills with an ability to build and foster a positive team culture
- Strategic thinking while being hands on and leading by example
- A history of exceeding sales targets and KPI’s
- A commitment to working a seven day rotating shift roster which may include weekends, before and after store hours and evenings
In return we offer
You will get the chance to attend our amazing training programs, receive hefty store discounts and get your hands on some unreal products!
How to apply
Polish up your CV and unlike your skincare routing, don’t wait until the morning or night to apply, click on the lick and apply today!