Doorman
Cosa comprende il lavoro
Responsibilities:
- Initiate contact with guests entering and departing the hotel, while opening and closing the main hotel door.
- Assist guests with luggage and load luggage onto carts for bellman delivery including providing baggage checks for guests.
- Assist guests with car doors.
- Responsible for flow of street traffic outside the hotel.
- Maintain the cleanliness of the entrance.
- Obtain department keys and radio / phone; ensure security of such.
- Maintain complete knowledge and comply with all hotel a departmental policies and procedures.
- Remain in assigned postposition, maintaining correct stance.
- Collect and record guest preferences.
- Ensure Bell carts, Carpets and all other supplies and equipment are at all times aligned correctly at the Front Door.
- Assist guests in locating and retrieving lost luggage.
- Assist guests in getting taxis.
- Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
- Follow all the FLHSS&E requirements and procedures
Skills & Qualifications
- Senior School qualification or equivalent
- Minimum 2 years’ experience working in a 5-star hotel environment.
- Minimum 2 years’ Door or Bell experience
- Previous experience working in the Middle East Region is an advantage
- Excellent interpersonal skills
- Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
- Perform job with attention to details and the ability to organize and handle multiple tasks effectively
- Clear communication; effective verbal and written communication skills in English. Arabic is an advantage.
- Capabilities to stand for a long period of time.
- Driver License.
- Dipartimento: Concierge - front office Portiere / Autista
Su di te
- Lingua richiesta: Inglese.
L'azienda
With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
Created by award-winning design interior Jeffrey A. Wilkes, the chic 251-room beachfront resort has spacious, sleek, and contemporary interiors with private balconies offering uninterrupted sea or skyline views and bringing a new wave of luxury to the shores of Dubai.
Doorman
A tempo completo, A tempo indeterminato
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