[{{ $ctrl._job.status.name | translate}}] Event Operations Manager
Meliá Desert Palm Dubai

Pubblicata

Descrizione del lavoro

Responsible for the daily operations of Banquets. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises banquet, where applicable. Responsibilities include ensuring guest and associate satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.

At Melia Desert Palm Dubai, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

FUNCTIONAL COMPETENCIES AND RESPONSIBILITIES:
• Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
• Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
• Supervising Associates - Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence.
• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
• Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Managing Daily Operations of the Area or Department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. Ensuring all requirements are completed prior to the start of the event.
• Maintaining Productivity Levels - Ensuring and maintaining the productivity level of associates.
• Integrating Departmental Goals - Providing the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures all associates have proper supplies, equipment and uniforms.
• Empowers associates to provide excellent customer service within guidelines.
• Handles associate questions and concerns.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Monitors associates to ensure performance expectations are met.
• Provides feedback to associates based on observation of service behaviors.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with associates.
• Supervises daily shift operations.
• Supervises Banquets and all related areas in the absence of the Banquet Manager.
• Communicates to Chef and F&B Manager any issues regarding food quality and service levels.
• Meets and greets guests.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
• Ensures compliance with all restaurant policies, standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Manages to achieve or exceed budgeted goals.
• Supervises on-going training initiatives.
• Performs all duties of banquet associates and related departments as necessary.
• Ensures the closing duties are carried out effectively
• Uses all available on the job training tools for associates.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels associates regarding performance on an on-going basis.
• Ensures the opening and closing inventory for all alcohol is done before and after each event
• Ensures the banquet rooms and all outdoor venues are clean and tidy
• Ensures the Vanity room is always clean and tidy

Requisiti

• High school diploma or GED or 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 3-5 years experience in the food and beverage, culinary, or related professional area

Skills and Knowledge
• Reading and Writing Comprehension
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services.
• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
• Computer Skills - Using basic computer hardware and software (e.g., MS Office, personal computers, word processing software, Internet browsers, etc.).
• Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process
• Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

Management Competencies
• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
• Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
• Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
• Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

Dettagli

Tipo di lavoro
A tempo completo
Località
Dubai, United Arab Emirates
Dipartimento
F&B Sala
Lingue
Inglese, Arabo (facoltativo)
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato

Meliá Desert Palm Dubai

An urban oasis set amidst a 160-acre polo estate with a naturally contemporary design welcoming guests in
38 spacious rooms, suites and villas. A mere 20 minutes from Dubai’s urban centre, find yourself
in the lush serenity of Desert Palm, the perfect setting for an elegant hideaway.

From creative restaurants and bars showcasing culinary exhibitionism to indulgent journeys at Samāna Spa
to a riding school and championship polo fields, the resort’s manicured surrounds give
the world’s most elite travellers a haven to call home in Dubai.

A bold contrast to the conventional flamboyance of the city’s skyscraping hotels.

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