Front Office Supervisor

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Front Office Supervisor
Radisson Hotel Group (RHG)

Pubblicata
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Descrizione del lavoro



Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Night Supervisor, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Night Supervisor:
-Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
-Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
-Delivers on plans and objectives where front office initiatives & hotel targets are achieved
-Supervises the front office team fostering a culture of growth, development and performance within the department
-Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
-Builds and maintains effective working relationships with all key stakeholders
-Takes ownership to deliver an effective planned guest engagement programme
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Night Supervisor:
-Experience in front office
-Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
-Commitment to delivering exceptional guest service with a passion for the hospitality industry
-Ability to find creative solutions with proven problem-solving capabilities offering support where required
-Personal integrity, with the ability to work in an environment that demands excellence, time and energy
-Experience of working with IT systems on various platforms
-Strong communication skills

Housed in an iconic 18-storey high rise, the Radisson Blu Hotel in Bristol places you at the centre of one of England’s most captivating cities, near a number of popular attractions. The hotel is within walking distance of the Hippodrome Theatre, the Cabot Circus Shopping Centre, the At-Bristol Science Centre, Brunel's SS Great Britain and the Blue Reef Aquarium. In addition, the Radisson Blu is just steps from public transport, so getting around is easy. It’s not just the city’s tallest hotel; it provides some of the best services and facilities you’ll find at any hotel in the city. In addition to a prime harbour location, the hotel offers 176 modern rooms and suites, as well as an on-site restaurant, bar and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

Dettagli

Tipo di lavoro
A tempo completo
Località
Kingswood, Bristol, United Kingdom
Dipartimento
Receptionist - front office
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato

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