Manager Loyalty Partnerships
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Manager Loyalty Partnerships

Radisson Hotel Group (RHG)

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Manager Loyalty Partnerships

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Mission: 
In this role you will be a key member of the Loyalty team and be supporting in customer analytics and CRM related projects.  This position will be responsible for supporting, understanding and analyzing the business challenges and opportunities that the Loyalty departments face, along with other business units at Radisson Hotel Group. We are looking for a Specialist in this space who based on big data environment and a appropriate tools, will deliver valuable and actionable insights of Radisson Rewards members with the support of the manager analytics.

Key roles and responsibilities

- Primary owner of the loyalty data for analytics purposes and reporting

- Support Global CRM team for Loyalty & Marketing Campaigns activation at channel level (Email marketing, Push Notification, etc..): collect content, Set-up, test, deploy and analyse

- Work closely with IT, BI, digital and CRM team to ensure a successful data transfers between the loyalty system and other platforms and/or vendors 

- Support promotional capabilities, confirm promotion requirements and review promotion copy, terms and FAQs

- Segment, score, organize, model member’s data to bring insights to customers and company and improve customer relationship with the brand thanks to the data gathered

- Loyalty system follow-up with IT for Program & Member management

- Research and resolve system issues in close collaboration with IT department

- Primary contact for loyalty platform enhancements.  Prioritization, requirements. testing and training.

Job requirements and qualifications:

Bachelor’s Degree required; Master’s Degree preferred

- 1-3 years of relevant work experience

-  Competencies & skills:

·         Strong analytics, statistics, and problem-solving skills required

·         Process oriented & project management skills

·         Quick learner of technical and business concepts

·         Experience supporting Loyalty/Marketing analytics and customer data required

·         CRM & Campaign management experience

·         Knowledge of CRM tools such as SAP Marketing, Adobe Campaign or Salesforce is a plus

·         Analytics and data modelling tools : SQL, basic Python

·         BI tools usage is a plus (SAP BO, PowerBI, ..)

·         Easily establish and develop effective relationships, are able to take decisions independently and connect between business and corporate teams

·         Excellent written, verbal and interpersonal communications skills

·         Proficient with Microsoft Office applications, most importantly Excel and Power Point

·         Proven track record of self-motivation and independent discretion

·         Strong intellectual curiosity; a willingness to ask questions and learn from others

·         Digital Analytics skills a plus

- Must be fluent in English. Additional language(s) are a plus

If you are interested please submit your CV in English language. 



Chiusa

Manager Loyalty Partnerships

Madrid, Spagna

A tempo completo, A tempo indeterminato

Data di inizio:

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