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Driver 司机

Raffles Hainan

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Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of leading global luxury hospitality brand.
 
Raffles Hainan, located in the “Hawaii of Asia” – Hainan, will enjoy a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 7 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.
 
If you are looking for a dynamic environment for growth, please join us as :
所有绝美的旅程都会在某一个地方开始,而我们的开始在约130年之前的新加坡,在那里,我们有了第一家莱佛士酒店。今天,莱佛士逐步成为了一个国际化的品牌,从吸引人的度假胜地到充满生气的发达城市,它的名字遍及全球。
 
随着莱佛士扩张的脚步越来越广,成为世界最奢华的酒店管理集团,是我们每一个人的追求所在。我们需要极具领导才华的您,给予我们员工鼓舞和激励,使他们的诚意服务能够增强客人入住时家一般的感觉,也能够给予他们无至迷人的住店体验。我们也需要您坚持不懈的追求至高标准,可以提供给客人超出期望的完美表现。
 
通过您的领导才华及热情感染可以使我们的客人再次光顾,是你们,让莱佛士保有精髓,成为独一无二的莱佛士,使它可以继续旅程,让足迹抵达新的地方。
 
海南莱佛士酒店位于著有“亚洲夏威夷”之称的海南,坐拥纯美海岸线,毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅,为宾客提供超大海景视野,宾客在享受精致的同时,俯瞰水清沙白。酒店拥有七间不同风格的餐厅,1400平方米莱佛士水疗设施,大型宴会厅及面积各异的多功能厅,满足各种会议需要。
 
如果您正在寻求一个更好的职业发展平台,请加入我们:
 

Driver 司机

 

PURPOSE OF POSITION职位目标
To meet and greet guests at the airport and project a positive first impression of the hotel to arriving guest.
在机场接见和问候客人并为到店客人留下积极的第一印象。
 
KEY ROLES & RESPONSIBILITIES重要职责
  • Review Logbook (meet with Supervisor) to learn daily business activity and assignments.
  • 回顾交班本,了解当天的活动情况和工作安排。
  • Check the condition of the vehicle, adjusted and calibrated vehicle (for example: tire pressure, oil and water etc.)
  • 检查车辆状况,调整校对车辆(例如:轮胎压力、油量和水位等)
  • Check the vehicle condition : any damage and the need to maintain place should timely report.
  • 检查车辆状况:任何损坏和需要维护的地方要及时报告。
  • Check the vehicle’s health status, ensure of group standards.
  • 检查车辆的卫生状况,确保达到集团标准。
  • Contact with transportation Supervisor and Engineering department of vehicle maintenance, follow up.
  • 会同车队主管和工程部对车辆进行维护,跟进
  • Park vehicle in designated location when car is not used.
  • 车辆不使用的情况下,将车辆停放在安全指定的地点
  • To obey all traffic laws and regulations.
  •  严格遵守交通驾驶规章制度
  • Remain on scheduled driving route at all times
  • 根据指定路线驾驶车辆
  • Ensure the safety of all passengers and their belongings.
  • 保障乘客和物品的安全
  • According to the requirements of passengers, will be sent to designated locations.
  • 根据客人的要求,将乘客送到指定的地点
  • Meet and greet designated passengers for pick up at the airport terminals, baggage pick up areas.
  • 在机场到达区域迎接预订客人
  • Communicate any delays, problems, and passage needs with the hotel by vehicle telephone.
  • 任何飞机延误,问题和客人需要及时同酒店取得联系
  • Load and unload passengers’ luggage into/out of the vehicle.
  • 协助客人装卸行李
  • Maintain conversation with passengers according to their requirements.
  • 了解客人的需求进行简单的沟通对话
  • Maintain accurate knowledge of hotel facilities/services, local attractions/ activities and directions to relay to passengers.
  • 详细了解酒店的设备、服务项目、本地的特色景点等相关信息回答客人的询问
  • Follow designated procedures for vehicle breakdowns and accidents.
  • 任何车辆的事故和损坏需要遵循事故紧急处理程序
  • Document all trips accurately prior to the start of and at the conclusion each.
  • 详细记录车辆的启始使用记录
  • Answer vehicle/department telephone within 3 rings using correct greeting and telephone etiquette.
  • 电话响铃三声内使用标准的服务用语接听电话
  • Maintain and monitor cleanliness of work areas.
  • 随时保证工作区域的清洁
  • Ensure confidentiality of all passage information and conversations.
  • 保证任何客人的信息和对话的保密,不可与其他人谈论
  • Ensure security of vehicle keys.
  • 确保车辆钥匙的安全
  • Ensure that the interests of the hotel shall prevail, revenue as primary objective.
  • 确保酒店的利益为准,提高酒店的收益
  • Flexibility required on working hours; morning shift, afternoon shift and night shift. If there is a demand for transportation, overtime can be required to fulfill business needs. The arrangements will be made by driver supervisor and/or chief concierge.
  • 灵活的调动上班的班次,早班、中班和夜班。如果有用车需求,必须加班。服从礼宾司和车队主管的安排

PERSONAL ATTRIBUTES个人特质
  • Responsible, safe and conscientious driver.
  • 负责任的、安全舒适的驾驶技巧
  • Ability to understand guest inquiries and provide responses.
  • 了解明白客人的需求并帮助解决
  • Ability to prioritize, organize and make a good adjustments.
  • 有良好的协调组织、沟通和决策能力
  • Ability to maintain concentration and think clearly under all driving conditions.
  • 驾驶过程中始终保持清醒的状态
  • Ability to perform assignments with minimal supervision.
  • 在不需要监督的情况下完成任务
  • Ability to work cohesively with co-workers as part of team.
  • 有较强的团队合作精神
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • 可以把重心放在客人需求,同时任何时候保持冷静和有礼貌
  • Ability to promote positive relations with all hotel guests and patrons.
  • 有能力积极提高与酒店客人以及业主的关系
  • Able to exercise good adjustment with difficult guests.
  • 可以出投诉客人处得到不错的评价
  • Understanding and Ability to work in a multi-cultural environment.
  • 理解并有能力在一个多文化环境下工作
  •  
    QUALIFICATIONS职位资历
  • Valid driver’s license
  • 有效的驾驶证
  • Excellent driving record
  • 良好的驾驶记录
  • Satisfactory communication in English with guests/visitors, management and co –workers to their understanding preferred.
  • 能够用简单的英语同客人及同事进行沟通交流,较强的理解能力
  • Provide legible communication and directions.
  • 提供清晰易懂的指引给客人
 
EXPERIENCE工作经历
  • Five Years above experience driving vehicles.
  • 五年以上车辆驾驶经验
  • Thorough knowledge of local roads.
  • 熟悉本地及周边城市的路况
  • Can drive a van and limousine, standard or manual transmission.
  • 能够驾驶自动挡、手动档的车辆

 

 

 

Chiusa

Driver 司机

Yingzhouzhen, Cina

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