Front Office Manager

[{{ $ctrl._job.status.name | translate}}] Front Office Manager
Rezidor Hotel Group

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Descrizione del lavoro

Front Office Manager  (003264)
Job Number: 003264
Job Title: Front Office Manager
Number of Positions: 1
Job Type (Employment Type): Permanent Contract
Country: Saudi Arabia
City: Dammam
Salary Interval: Per Month
Category/Department: Front Office / Reception
Rank/level of position: Head of Department
Level of Education: Two-Year Degree
Years of Experience: 3
Application Date: 11/04/2017
Position Description
MANAGE AND COORDINATE FRONT OFFICE OPERATIONS TO PROVIDE THE HIGHEST STANDARD OF SERVICE
• Achieves guest satisfaction and room revenue goals by supervising the Front Office operation
• Ensures that Front Office is staffed according to need by utilising business forecasts to schedule employees
• Oversees and participates in the prompt and courteous check-in and check-out of guests
• Addresses questions or problems pertaining to customer room accommodations and rates
• Aids in planning for meetings and special events by meeting with individual customers and convention representatives, and supporting the Director of Sales function at the hotel when not there
• Controls open and closed dates, availability and condition of rooms
• Keeps effective key control and participates in matters relating to customer room security
• Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions
• Controls room rates, and implements approved rate changes
• Monitors advance deposit and credit procedures
• Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve
• Brings major needs for repair to the attention of the General Manager
• Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests
• Blocks rooms for VIP’s and special guests
• Is proficient in all Front Office procedures to be a resource when needed
• Challenges Front Office staff to utilise yield management, occupancy and average room rate to maximise room revenue
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
• Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies
• Analyses the rate variance report to ensure proper room rate and revenue control
• Analyses credit check report daily for possible doubtful accounts


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Requisiti

See description

Tipo di lavoro
A tempo completo
Località
Dammam, Saudi Arabia
Dipartimento
Receptionist - front office
Comincia tra
Il prima possibile
Durata del contratto
A tempo indeterminato

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